Customer Service Associate
- Taguig, PhilippinesMachine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippines
- 20,000.00 - 30,000.00 PHP / monthPHP20,000.0030,000.0020,000.00MONTH
- Full time
- Receive and manage customer messages in a timely manner.
- Respond to general inquiries by providing product and service information.
- Facilitate handling of inbound messages and coordinate with internal departments and resources regarding relevant client concerns, leads, and inquiries.
- Deliver superior customer service to clients and building customer satisfaction and loyalty.
- Meet quality expectations to ensure a positive client experience.
- Evaluate and resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources.
- Document, track and report significant client/advisor discussions or complaints.
- Generate and prepare reports required by Operations Manager.
- 2+ years of experience in customer service.
- Graduate of any 4 year business course, preferably with related experience in customer service.
- Exceptional communication and interpersonal relation skills. Able to communicate and listen effectively;
- Capability and willingness to learn quickly and change procedures to fit an ever evolving operation process.
- Must be responsible, disciplined, and highly organized;
- Must be able to handle stress well and work efficiently under pressure;
- Ability to carry out instructions furnished in written and oral.
- Initiative, Pro-active, and Self-driven.
- On-the-spot problem solving.
- Working in rapidly-growing organizations, technology companies or start-ups is an advantage.
- Proficient in using Microsoft Applications and Cloud-based Applications (Google Drive, Google Sheets, Google Docs).
- Knowledge in using Airtable is a plus.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Performance Bonus
Monthly Credits to use MyKuya
- Business Correspondence
- Organizing and Planning
- Analyzing Data
- Problem Sensitivity
- Customer Service
- Communication Skills
- Business Administration [Business and Operations Management]
- Computer Science
- Job level
- Associate / Supervisor
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower
- 1 opening
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