Human Resources (HR) Manager / Head  

Reporting to the General Manager is accountable for;

• Plan, organize, control and deliver cost-effective HR programs and services that are in alignment with organizational business goals and which attract, develop and retain a highly motivated, productive and patient-centered workforce
• Serve as an internal business partner with unit managers providing guidance and information on all HR issues, programs, and services
• Fill job vacancy requests in a timely fashion by recruiting, identifying top candidates and endorsing them to the requesting unit head; prepare forecasts and strategy to meet current and future staffing needs
• Maintain a competitive and cost-effective plan of salaries and bonuses; conduct job analysis and write job descriptions;
• Prepare and maintain excellent employees’ file for all hired individuals.
• Administer health and related benefit plans; HMO renewal; and employee health and wellness programs
• Determine employee training needs; design, deliver or outsource cost-effective training resources for ongoing employee development
• Ensure all HR policies and programs comply with all applicable laws and regulations.
• Assist employees by providing information on HR policies, services, and related issues
• Monitor employee satisfaction and create activities and programs which promote a high performing and engaged workforce
• Manage HR Department staff (1), budget, employee information and systems
• Liaise with external vendors such as applicant search firms, HMO providers, etc
• Stay informed, through continuous research, on changing trends in people management
• Develops and administers various human resources plans and procedures for all company personnel.
• Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives, and systems.
• Implements and annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.
• Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.
• Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports, and logs to conform to EEO regulations.
• Conducts recruitment effort for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; monitors career-pathing program, employee relations counseling, outplacement counseling and exit interviewing; writes and places advertisements.
• Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains company organization charts and employee directory.
• Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in the efficiency of department and services performed.

• Excellent analytical, problem-solving and decision-making skills
• Experienced at employee coaching, counseling and dispute resolution
• Expert knowledge of HR related employment/labor related laws and regulations •
• Attention to detail and drive for delivering effective, high-quality service and processes
• Can multi-task, work with minimum supervision, self-motivated, high EQ and intercultural competency
• Excellent English comprehension, writing and conversational skills including design and delivering presentations (our professional staff are native English speakers)
• Computer literate - Microsoft Office; email, www SEO, social media
• Familiarity with clinic operation and a medical working environment is an asset.
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills