ELITE HAVENS
ELITE HAVENS

Guest Services Officer  

ELITE HAVENS

 
  • Makati, Philippines
    5th Floor, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 3 years ago

2021-05-30T16:00:00+00:00
Job closed.

Job Description

  • Monitor confirmed bookings and contact guests for their pre-arrival requirements
  • Build and nurture a relationship with the guests before their arrival
  • Plan, build and provide itineraries to guests as required
  • Answer guest queries and provide recommendations
  • Liaise and coordinate with the Guest Services teams, or on-ground villa staff for the arrangement of services requested by guests
  • Abreast with all new and existing attractions of villa locations

All interviews will be conducted online.

Only Shortlisted Candidates will be contacted through email and sms.

Minimum Qualifications

Are you a well-organized Guest Services Officer who can multitask? Can you build a nurturing relationship with guests and face them with a smile, while also being a team player coordinating with teams located across geographies? If this sounds like you, send in your resume and come be a part of Asia's #1 private luxury villa company.

  • Bachelor's degree in Hospitality, Tourism, or Hotel Management
  • Entry-level role for fresh graduates or up to one (1) year of experience
  • All positions are only open to Manila-based applicants
  • Computer savvy
  • Highly confident in verbal and written communication
  • Proactive and exude strong customer service and interpersonal skills
  • Excellent organization and prioritization skills
  • Strong logic and problem-solving skills
  • Skilled in lateral thinking along with the capacity to search out and solve customers’ requirements
  • Willing to work through various shifts (7 AM – 4 PM, 9 AM – 6 PM, 12 PM – 9 PM), weekend work, and holidays
  • You should have a work-from-home setup for the current scenario, with presence required on some days in the office.
  • Stable internet connection at home

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Preferred Courses

  • Hospitality Management [Tourism]
  • Tourism & Hospitality Management [Hospitality Management]
  • Hotel, Restaurant & Institution Management [Hospitality Management Track]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
0
Office Address
Gloria Bldg. 109 Aguirre St. Legaspi Village Makati City
Industry
Business and Management Consultancy
Vacancy
1 opening
Website
https://www.elitehavens.com/

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About ELITE HAVENS

ELITE HAVENS, operated by LVM HOLDINGS PTE. LTD. - ROHQ is a management and marketing company of luxury vacation houses that features a hand-selected and personally inspected portfolio of more than 200 luxurious properties in Bali, Lombok, Phuket, Samui, Sri Lanka, and the Maldives. LVM HOLDINGS PTE. LTD - ROHQ, based in Legaspi Village, Makati, specializes in providing services to the luxury travel sector. Services include automated reservation systems, websites, reporting, payment tools, and accounting services. Clients are located in various cities across Asia. Elite Havens is part of Dusit Thani Public Company Limited (DTC). To learn more about Elite Havens, please visit: https://www.elitehavens.com/ https://www.youtube.com/c/Elitehavens https://www.facebook.com/elitehavens https://www.linkedin.com/company/elite-havens

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