Customer Service Officer
Lufthansa Technik Philippines
- Pasay, PhilippinesLufthansa Technik Philippines Inc. MacroAsia Special Economic Zone, Villamor Air Base, Pasay City 1309 Philippines, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Service Officer (CSO) shall be responsible for all support required by a customer before, during and after a layover. It includes giving all the hospitality support required to customers and related office work. Moreover, it includes promoting customer orientation throughout the entire organization.
Minimum Qualifications
- Strong customer orientation
- Team player with very good interpersonal skills
- Strong organizational skills and ability to deal with a broad variety of issues
- Excellent communication skills – written and oral
- Ability to plan effectively and work under pressure with minimum supervision
- Ability to maintain confidentiality of records and information
- Willingness and commitment to work flexible hours
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Legal Assistance Plans
- Housing
- Employee Discounts
- Mobile Phone Discount
- Transportation Allowances
- Company Car
- Free Lunch or Snacks
- Performance Bonus
Required Skills
- Business Correspondence
- Organizing and Planning
- MS Office
- Sales and Marketing Knowledge
- Information Ordering
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Lufthansa Technik Philippines Inc. MacroAsia Special Economic Zone, Villamor Air Base, Pasay City 1309 Philippines, Pasay, Metro Manila, Philippines
- Industry
- Aviation / Aerospace
- Website
- https://www.ltp.com.ph
About Lufthansa Technik Philippines
Founded in the year 2000 as a joint venture of Lufthansa Technik AG and Philippine aviation service provider MacroAsia Corporation, Lufthansa Technik Philippines offers a wide range of aircraft maintenance, repair and overhaul (MRO) services to customers worldwide.
The company heavily focuses on base maintenance checks for the A320 family, A330/A340, and A380 aircraft types. It has 8 hangar bays and workshops which have been designed according to the latest industry standards in order to support aircraft maintenance, major modifications, cabin reconfigurations, engine maintenance and painting.
LTP’s broad experience in base maintenance checks has earned the trust of more than fifty customers worldwide. It is also rendering line maintenance to more than twenty domestic and international carriers.
Through a partnership with Lufthansa Technical Training Philippines (LTTP), LTP mechanics are certified through EASA Part 66-compliant courses.
LTP holds repair station certificates from the FAA, EASA, CAAP and other airworthiness authorities.
Mission, Vision & Values
Our Vision
To be the MRO provider of first choice in Asia
Our Mission
To assure safety and reliability for our customers
Our Core Values
We aim to promote a healthy relationship among employees — one that is based on mutual trust, respect and cooperation. We commit ourselves to the values of team orientation, discipline, reliability, responsibility, commitment and excellence.