Customer Service Officer

Lufthansa Technik Philippines

Expired in 15 days

This job is no longer accepting applications.See available related jobs.

Job Description

The Customer Service Officer (CSO) shall be responsible for all support required by a customer before, during and after a layover. It includes giving all the hospitality support required to customers and related office work. Moreover, it includes promoting customer orientation throughout the entire organization.

Minimum Qualifications

  • Strong customer orientation
  • Team player with very good interpersonal skills
  • Strong organizational skills and ability to deal with a broad variety of issues
  • Excellent communication skills – written and oral
  • Ability to plan effectively and work under pressure with minimum supervision
  • Ability to maintain confidentiality of records and information
  • Willingness and commitment to work flexible hours

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Legal Assistance Plans Legal Assistance Plans
  • Housing Housing
  • Employee Discounts Employee Discounts
  • Mobile Phone Discount Mobile Phone Discount
  • Transportation Allowances Transportation Allowances
  • Company Car Company Car
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

Required Skills

  • Business Correspondence
  • Organizing and Planning
  • MS Office
  • Sales and Marketing Knowledge
  • Information Ordering

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Once in a while 
Office Address
Lufthansa Technik Philippines Inc. MacroAsia Special Economic Zone, Villamor Air Base, Pasay City 1309 Philippines, Pasay, Metro Manila, Philippines
Industry
Aviation / Aerospace
Website

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About Lufthansa Technik Philippines

Founded in the year 2000 as a joint venture of Lufthansa Technik AG and Philippine aviation service provider MacroAsia Corporation, Lufthansa Technik Philippines offers a wide range of aircraft maintenance, repair and overhaul (MRO) services to customers worldwide. The company heavily focuses on base maintenance checks for the A320 family, A330/A340, and A380 aircraft types. It has 8 hangar bays and workshops which have been designed according to the latest industry standards in order to support aircraft maintenance, major modifications, cabin reconfigurations, engine maintenance and painting. LTP’s broad experience in base maintenance checks has earned the trust of more than fifty customers worldwide. It is also rendering line maintenance to more than twenty domestic and international carriers. Through a partnership with Lufthansa Technical Training Philippines (LTTP), LTP mechanics are certified through EASA Part 66-compliant courses. LTP holds repair station certificates from the FAA, EASA, CAAP and other airworthiness authorities. Mission, Vision & Values Our Vision To be the MRO provider of first choice in Asia Our Mission To assure safety and reliability for our customers Our Core Values We aim to promote a healthy relationship among employees — one that is based on mutual trust, respect and cooperation. We commit ourselves to the values of team orientation, discipline, reliability, responsibility, commitment and excellence.
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