Area Supervisor (Retail)

Love, Bonito Indonesia

  • Kota Jakarta Selatan, Indonesia
    Jl. Minangkabau No.17a, RT.6/RW.8, Ps. Manggis, Setiabudi, South Jakarta City, Jakarta 12970, Indonesia, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia
    Kota Jakarta Selatan
    Daerah Khusus Ibukota Jakarta
    Indonesia
  • Full time
Recruiter was hiring 33 minutes ago

Job Description

You will drive and oversee the whole retail department from service-level, department upgrades and day-to-day operations. You will shape a large contribution for the growth of the company and retail presence of the brand. Currently reporting directly to Retail & Operations Manager, you will be a pivotal individual in the future success of the Love, Bonito.

Main Responsibilities:

  • Enhancing all the operations, SOP, and other things related to the stores & counters day-to-day.
  • Continuously innovating how to find ways in improving the smooth flow of communication, operations and manpower within the department.
  • Managing the retail floor team which includes the store supervisors and sales associates; making clear JD & KPI for each team member and aiding them to achieve it.
  • Responsible in upgrading and upholding a high service quality for all the retail staff; which includes training, reviewing and onboarding service staff.
  • Hire and train team members to give the #LBexperience for the customers. Making sure all the retail staff embodies the brand and its vision.
  • Becoming the bridge between the retail staff and head-office.
  • Host weekly meeting within the Retail team for performance, information sharing and transparent communication.
  • Create weekly, monthly and quarterly plans of what needs to be achieved by the retail department.
  • Analyze store performance and feeding relevant information to our Retail Operations at HO.
  • Daily store visits to spot training gaps, evaluate effectiveness of recent training and build strong relationships with store teams.
  • Maintain great relationship external vendors such as department stores both head office and on-floor personnel to improve performance.
  • Accountable in monitoring stock movement, inventory credibility and stock opname for all the retail department.

Minimum Qualifications

You should have/ be:

  • Leadership capability of influencing and growing a high-spirited team, leading various levels of staff/ team members.
  • A passion in retail, fashion and customer experience
  • A customer-centric mindset - always thinking of the customer first!
  • The magic balance between intuition, experience of what you know works, and research/data driven recommendations.
  • A knack for seeing needs & gaps and coming up with creative solutions to fill them.
  • Prior professional experience with managing service staff and retail operations know-how.
  • A fast learner, possess excellent organizational, budgeting and project management skills.
  • A self-starter, proactive and hands-on approach. Get it done right and fast!
  • Strong communication skills and ability to influence teams and project stakeholders.
  • Excellent time-management and analytical skills to ensure flawless execution of projects and solve problems which may arise.

Qualifications & Experience

  • 2+ years of experience in Retail as Retail Ops, Area Manager or related experience.
  • BA/ BS degree in business, marketing, economics or other related fields.
  • Detailed oriented, highly analytical and distinctly logical.
  • Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results.
  • Great management and people-development skill.
  • Effective communicator and an influential team player.

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Transportation Allowances Transportation Allowances

Required Skills

  • Sales and Marketing Knowledge
  • Business Analysis
  • Risk Management
  • Customer Service
  • Problem Solving
  • Community Development

Preferred Courses

  • Behavioral Sciences [Organizational & Social Systems Development] and BS Business Management
  • Certificate in Specialized Retail Management

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Jl. Minangkabau No.17a, RT.6/RW.8, Ps. Manggis, Setiabudi, South Jakarta City, Jakarta 12970, Indonesia
Industry
Apparel / Fashion
Vacancy
1 opening
Website
http://www.lovebonito.co.id/

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About Love, Bonito Indonesia

Starting out as a passion project in 2010, Love, Bonito has grown exponentially over the last 9 years and is now the largest Singapore's fashion brand, made for real women by real women. Team Love, Bonito is filled with individuals who are passionate, dynamic, innovative and family- friendly. From fashion lovers, reliable marketers to tech-professionals, we have one focus, the Love, Bonito Women. They are the reason behind all of this. By upholding the interests of data, quality products, and meaningful content, we aim to inspire generations of Indonesia. With our mission : For the woman you are, and the woman you want to be, we believe we exist, to help you find the clothes that let you be you - unabashed, uninhibited, undeniably, you.
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