Operations Associate  

We have an opening for a highly accomplished Operations Associate with an entrepreneurial spirit and a passion for ecommerce operations, who wants to gain valuable experience and exposure at a rapidly scaling telco startup in Singapore. We are talking about an opportunity to really get in the game at a high growth startup with the regional scale, reach, and a mission to disrupt the telecommunications industry in South East Asia while building a world class digital telco.

Do you want to get first hand insights on how a rapidly scaling tech startup operate?

Do you enjoy working within an entrepreneurial environment, having personal freedom to act, and be part of a fun, energetic team who are running at full speed to ignite a digital disruption in telecommunications?

If the answer is YES, read on to find out more about the role at Circles.Life!

The selected candidate will be responsible for internal operations and coordination with external parties for order fulfilment.

The key qualities we look for in this role are energy, drive, and strong attention to details.

Provisioning and Order:

• Ensure that supply of SIMs and Devices match the demand.
• Efficiently execute orders in compliance with company policy.
• Reconcile our inventory records and troubleshoot any discrepancies.
• Ensure fulfilment of complex requests from customers such as port in requests.
• Effectively manage orders to ensure there are no bottlenecks.

Procurement:

• Manage the buying and inward delivery of phones, SIM cards and accessories.
• Work with warehousing to ensure delivery orders are received and in good shape.
• Work with packaging and other such partner companies.

Distribution:

• Work with our delivery and distribution partners to ensure pre-set processes and SOPs are adhered to.
• Manage the execution of the entire delivery process, including warehousing, storage, and shipment, to ensure on-schedule redelivery.

Customer Service:

• Perform audit checks and give recommendations for efficiency.
• Monitor for escalation on a daily and weekly basis and act as the bridge between customer service and other stakeholders to resolve issues.
• Work with internal teams to resolve customers' issue backend.
• Work closely with customer service team to provide level 2 support in resolving customers' issues.

Internal Operations:

• Perform internal reporting and KPI management.
• Coordinate with other teams such as testing, customer service, and marketing etc.

• Experience working in an e-commerce operations role for 2-4 years.
• Experience in backend operations management.
• Good problem solving skills.
• Has an eye for details.
• Passionate about Technology and Disruptive Models and a focus on exceptional customer experience.
• Keen to have fun on the job!