Customer Service and Administration Staff  

• Provide great customer service by answering email, phone, and live chat inquiries
• Organize filing system of e-documents.
• Updating monitoring or team dashboard
• Tracking parcels via 3rd party courier sites
• Assess customer needs to achieve satisfaction
• Coordinate orders, follow up, and inquiries with Operations Dept.
• Type correspondence, compile data for expense, and statistical reports.
• Be a team player in a growing customer support team

• Candidate must possess at least a Bachelor’s / College Degree any courses related to Business Administration or equivalent.
• 1 year of working experience required
• Previous work in BPO is a plus but not required
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Someone who knows how to research and work with a team
• Possess great customer service
• Goal-oriented
• Great written and spoken English. This position will be done fully in English.

We Also Require

• Has 1+ Years of Experience in Customer Service, Admin, Ecommerce
• Excellent Command of the English Language
• Good coordination and organization skills
• Tech and Internet Savvy (Google Docs, Office, and a bunch of other tools we use)