Monitoring Engineer  

• Setting up PPPoE, firmware upgrades, basic understanding of ADSL, Lease Lines and MPLS (and the differences between them), general operational knowledge (e.g. knowing the differences between bridge and router mode).
• Adding resources (e.g. RAM), force restarting servers, powering servers on/off, version upgrades (as part of ‘full stack’ upgrades)
• Firewall Management (e.g. WatchGuards, Sonicwall, Fortinet)
• IT Service Management Processes

Salary is up to around 60,000 - 90,000 pesos per month

• The ideal candidate will have previous experience working for a Managed Service Provider and/or a Technical Support Team. Proven experience and familiarity is expected in one or more of the following (with working knowledge of as many as possible being advantageous)
• Experience with RMM or other monitoring platforms (Solarwinds, Zabbix, Kaseya, Comodo)
• Familiarity in identifying alerts, navigating the systems, generating reports, and using the ‘remote control’ functionality to access servers.
• Understanding industry standard terms (e.g. differences between P1, P2 or P3 priorities), exposure to Root Cause Analysis (RCA) and incident management, experience using a Ticket Systems to log and manage issues.Network Storage Management (Nimble, NetApp, Compellent)
• Familiarity with navigating various SANs, reclaiming space, and allocating more storage Backup Technology (Veeam, Quest Rapid Recovery)
• Experience in creating backup schedules, performing restores, diagnosing and resolving backup failures.
• Basic understanding of networking, firmware upgrades, creating port numbers/destination addresses, NAT rules, HTTP/S webblockers, Site-to-site VPN creation (Phases one and two). VMware (e.g. vCenter)Router Configerations
• With Veeam Experience