Executive Housekeeper | Mactan | LHH  

This position is responsible for the general administration and operation of the Housekeeping and Stewarding Department and provides supervision, direction, and leadership to ensure a friendly, efficient and customer – oriented service in the Department.

GENERAL RESPONSIBILITIES

1. Conducts and attends relevant meetings

2. Reports all important activities in the Housekeeping Department

3. Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities

4. Design all Housekeeping policies and procedures according to required standards

5. Oversees overall coordination to fulfill contract obligations (deployment & onboarding, payroll, billing, off-boarding, etc.) to both client and staff within the expected timeframe

6. Manages and maintains good business relationships with the General Manager, HR Heads and relevant contact persons of the assigned hotel

7. Understands assigned hotel’s needs, ensure delivery in line with agreed contract and client objectives, and continually identifies opportunities for growth and improvement of service delivery

8. Provides the necessary information and recommendation to clients on new labor laws and/or rulings

9. Monitors account retention and collaborate with Key Accounts and Field Support Manager on handling documentation for contract renewals and/or extension of existing account

10. Handles and resolves escalated HR relations concerns, in coordination and partnership with the client and LBPSC's support teams (Legal and/or Grievance Committee, if necessary)

11. Negotiates and collaborates with existing/assigned clients on policy/agreement changes (rates, payment terms/schedules, etc.) to ensure account profitability, compliance to service level agreements, contract execution/turnaround time, etc.

12. Monitors assigned accounts' profitability by managing costs and strengthening the ability to collect receivables from corporate/government clients

13. Ensures clients' prompt and correct payment of payables as billed

14. Assists Collection Unit in its collection efforts

Education: Bachelor’s Degree in Hotel and Restaurant Management; Tourism, or any related course

Work: (5) five years of experience in Housekeeping Operations with 2 years as a Manager or Supervisor, preferably in a 5-star class environment

Pre-requisites: Strong Leadership abilities and organizational skills, thinks out of the box and Able to drive change and look for operational efficiencies/synergies across the network

Location: Willing to be assigned in CEBU