Lazada Philippines
Lazada Philippines

Business Intelligence Manager  

Lazada Philippines

 
  • Taguig, Philippines
    23rd floor, Net Park 5th Ave. Bonifacio Global City, Taguig, NCR, Philippines
    Taguig
    NCR
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-03-26T16:15:54.746577+00:00
Job closed.

Job Description

This role will be reporting to the Head of Customer Care, you will be responsible for:

  • Responsible for business-to-systems analysis and problem-solving analysis of complex management reporting and business issues. Able to work at a high functional and technical level and guide other analysts on all phases of systems analysis.
  • Creates specifications for reports and analysis based on business needs and required or available data elements.
  • Translate customer needs into system/automation functional and reporting requirements.
  • Works on problems of diverse scope where analysis of data requires an evaluation of identifiable factors.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Consider the impact to current and future business environments and processes, assessing the upstream & downstream effect, and cost benefits analysis of system changes or upgrades.
  • Direct cross-functional meetings related to multiple business units and multiple systems to understand and address customer needs, define problems as well as appropriate solution requirements, develop specifications, analyze and document reporting requirements and cost impact analysis.
  • Understand system functionality. Identify, recommend, and implement improvements to business and system processes.
  • Manage multiple complex automation and Analytics projects, with shifting priorities that require the ability to work with ambiguous issues and see relationships between them.
  • Evaluate project requests with internal customers to determine costs, benefits, and feasibility and determine project priorities for presentation to management for approval.
  • Work closely with users, analysts, and management to deliver requirements on time and within budget.
  • Collaborate with cross-functional teams on Automation and Analytics projects from the analysis phase through deployment and change management.
  • Responsible for management of overall reporting, forecasting, staffing & scheduling

Minimum Qualifications

In order to succeed in the role, you should ideally have:

  • Good communication and presentation skills
  • Excellent problem-solving skills
  • High analytical skills ability to use customer research, data, and business metrics
  • Dynamic, proactive, and able to work in the fast/dynamic environment
  • Ability to work independently and effectively in a deadline-driven work environment
  • Passion for the fast-moving environment, business development, and e-commerce
  • Bachelor’s degree required

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Mobile Phone DiscountMobile Phone Discount
  • Transportation AllowancesTransportation Allowances
  • Free Lunch or SnacksFree Lunch or Snacks
  • Performance BonusPerformance Bonus

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
23rd floor, Net Park 5th Ave. Bonifacio Global City, Taguig, NCR, Philippines
Industry
E-Commerce
Vacancy
2 openings
Website
http://www.lazada.com/work-at-lazada

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About Lazada Philippines

Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).

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