Regional Senior Associate, Performance & Data-Customer Care | Project-based
Lazada Philippines
- Taguig, Philippines23rd floor, Net Park 5th Ave. Bonifacio Global City, Taguig, NCR, PhilippinesTaguigNCRPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-14T16:00:00+00:00Job closed.
Job Description
This position will directly report to the regional data manager and will be responsible to support the Customer Care Team with the following:
- Translate business users’ requirements into automated BI solutions
- Design and implement KPIs
- Analyze, model and interpreted data
- Assess the quality of the data
- Document business requirements, KPI’s definition, and deriving logic
Minimum Qualifications
- Excellent communication skills
- Ability to clearly express ideas and solutions to teammates and stakeholders
- Methodical and logical approach
- Ability to plan work and meet deadlines
- Accuracy and attention to details
- Problem-solving skills
- Analytical and critical thinking skills – have a knack in understanding numbers
- Pro-active and positive attitude
- Teamworking skills5+ experience on data analysis and BI
- Location: Manila
- Strong experience with SQL
- Experience with Python is preferable
- Good understanding of relational databases and database schemas
- Proficient in written and spoken English
- Good understanding on ecommerce industry and customer experience
- Talent Attributes
- Across Lazada, we expect our talents to embrace values that enables delivering on our ambitious agenda. We will expect the candidate to be
- Entrepreneur & Owner
- Customer & Seller Centric
- Innovative & High Standards
- Humble & Challenging
- Communicative & Integrity
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 23rd floor, Net Park 5th Ave. Bonifacio Global City, Taguig, NCR, Philippines
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About Lazada Philippines
Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).