Express Operations Manager
Lazada Group
- South Jakarta, Indonesia, Plaza Agro Lt. 8 & 9, Jl H.R.Rasuna Said Kav.X-2 No.1 – Jakarta Selatan, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 6 years ago
2018-01-30T17:00:00+00:00Job closed.
Job Description
- Take ownership all Express fulfilment centres, warehouse operations, and driver operations in Indonesia, and do whatever it takes to get the job done.
- Managing daily operations of end to end fulfilment process of receiving, put-away, picking and packing, shipping and returns handling for same-day delivery.
- Lead a team of supervisors and operational staff, covering 7 days a week.
- Effective control and implementation of Health & Safety policies and inventory management, cycle count, loss control and keeping proper documentation of processes -specifically for Express SKUs.
- Ensuring a 5S environment and safety culture is inherent in the operations.
- Managing change effectively through constant process improvements and technological innovation of fulfilment methods and strategies.
- Exploring and driving efficiency of each fulfilment activity.
- Managing core KPIs are met and exceeded consistently, investigate performance issues and take corrective actions to address gaps.
- Ensuring proper upkeep and maintenance of equipment and systems.
- Developing and maintaining a high-performance team.
- Maintains Fulfilment Centre staff by recruiting, selecting, orienting, and training employees.
- Drive business analytics of the Express business in Indonesia and collaborate with Marketplace Operations team.
- Attract and maintain driver supply by partnering with 3rd party 3PLs and in some countries our own fleet.
- Engage with transport teams regionally and prioritize solutions based on impact they create.
- Measure and be accountable for reporting on the progress of business KPIs and those that are linked to the 3PLs to drive operational performance.
- Develop & Optimize Processes. Scale processes to allow the business to efficiently operate and grow.
- Analysis of 3PL partner, driver, and customer metrics to properly allocate supply, guide pricing across partners, and ensure high-quality experiences on the Express delivery platform.
- Evaluate the economic and strategic costs and benefits of expanding Express to new areas, develop and execute against expansion plans.
- Decide which projects the team should prioritize, and set an aggressive timeline to reach those goals.
- Proactively search for new features which could improve a seamless driver, customer, and Marketplace Supplier experience.
- Never, Never, Never give up.
Minimum Qualifications
- Degree in Operations management or Supply Chain/Logistics preferred.
- 5+ years relevant experience in consulting, banking, engineering, or operations management. Experience within a fast-moving transport business (or transport function within e-commerce) preferable.
- Previous experience with logistics or warehouse preferred.
- Should have the "I don't know how to do it, but I will learn, and get this done on time" attitude
- Good communication skills and people management capability.
- Detail-oriented and great project management skills
- Should have strong analytical and data handling skills. Expertise in excel, SQL, and google spreadsheets is preferred
- Should Demonstrated leadership of leading initiatives and projects at your organization
- Should be comfortable with managing stakeholders across the region, and navigating conflicting priorities
- Ability to work in a fast-paced environment.
- Self-motivated and strong leader characteristics.
- A positive, team player and friendly personality with a ‘can-do’ attitude.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Supply Chain
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Agro Plaza Lt. 8 & 9, Jl H.R.Rasuna Said Kav.X-2 No.1 – Jakarta Selatan, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
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About Lazada Group
Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia.
At Lazada, we want to make a positive impact by accelerating the progress of Southeast Asia through commerce and technology. As a part of the Alibaba family, we believe in empowering all aspiring entrepreneurs by making it easy to do business anywhere. Our ecosystem of brands, sellers and customers in the region aims to transform the way businesses run so our customers lead better lives. We believe we can better achieve that with a great team. If you are bold and can be your authentic self, let's explore ways of shaping the future together.