Business Process Outsourcing (BPO) Manager
Lazada Group
- South Jakarta, Indonesia, Agro Plaza Lt. 8 & 9, Jl H.R.Rasuna Said Kav.X-2 No.1 – Jakarta Selatan, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 6 years ago
2018-01-22T17:00:00+00:00Job Description
- Closely Monitor & control BPO performance to ensure delivery of KPI achievement
- Actively review and analyze BPO CSAT performance with clear action for improvement
- Monitors programs and procedures to ensure compliance to SLAs and customer satisfaction
- Develop, implement and improve Call center process & design
- Provide insightful feedback of customer to Lazada management
- Proactive and reactive action for day to day call center escalation
- Maintain in-depth knowledge of Lazada process & system
Minimum Qualifications
- Ability to manage team
- Strong oral and written communication skills
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Experiene in customer service
- Strong analytical and planning skills;
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Agro Plaza Lt. 8 & 9, Jl H.R.Rasuna Said Kav.X-2 No.1 – Jakarta Selatan, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
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About Lazada Group
Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia.
At Lazada, we want to make a positive impact by accelerating the progress of Southeast Asia through commerce and technology. As a part of the Alibaba family, we believe in empowering all aspiring entrepreneurs by making it easy to do business anywhere. Our ecosystem of brands, sellers and customers in the region aims to transform the way businesses run so our customers lead better lives. We believe we can better achieve that with a great team. If you are bold and can be your authentic self, let's explore ways of shaping the future together.