Lazada Express Indonesia - Hub Manager  

Planning

• Play a significant role in long-term planning, including an initiative geared towards operational excellence.
• Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume within his/her area.

Reporting

• Regular meetings with Senior Hub Manager, VP Ops around fiscal planning.
• Monitor & update hub operational performance in terms of its service, cost, productivity & efficiency.
• Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
• Organization of fiscal documents.

Analyzing

• Analyze issues & work closely with country team for corrective & preventive solutions.
• Handling customer’s complaint/feedback & excellent trouble shooting skills.

Compliance

• Monitor & ensure full compliance of hub operational policies & processes.
• Responsible for both manpower sourcing & hub assets
• To ensure Hub is in conducive working environment and all Health & Safety requirement are in place.

Daily Operations and Management

• Manage the daily operations of all of the hubs through supervision of dispatchers, supervisors, leads and all hub staff
• Oversee the direction of the delivery staff of trucks and motorcycles and work closely with the Fleet Manager to ensure professional delivery and pickup operations
• Implement and maintain standard operating procedures in all hub facilities
• Manage mother hub recruiting efforts, delivery staff administration and ensure freight visibility in journey update, returns, delivery completion reports and dispatch route sheets for pickups
• Maintain control of the COD process and oversee delivery staff compliance and accurate reconciliation of cash
• Ensure load delivery to the mini hubs happens on time and with precision
• Lead the troubleshooting efforts from the mother hub, solve problems as they occur and ensure service integrity.

• At least 3 years working experience in Delivery/ Transportation/ Logistics, preferred in B2C logistics, of which at least one year working in warehouse. Preferably Team Leader/Supervisors specializing in Logistic/Transportation or equivalent.
• Minimum degree or equivalent experience in Logistics/Hub industry
• Excellent computer skills and proficient in excel, word & visio
• Good knowledge in optimization processes (LEAN or Kaizen Methodology is added advantage)
• Good knowledge in vendor’s management & project management
• Strong background in managing people/staff in multiple levels
• Strong data analysis skills and knowledge of Microsoft Excel
• Experience in managing cost, operations
• Excellent communication skills both verbal and written in English and Bahasa Indonesia
• Excellent interpersonal skills and a collaborative management style
• Self-started mentality, energetic, driven, proactive and hard working