Job closed.
Job Description
Mission: Develop trusted relationships with corporate clients. Senior Account Managers serve as a lead point of contact for all client matters, collaborating with sales teams to keep clients satisfied and engaged in the long run. Includes liaising with internal teams (Operations, Customer Service, and Product) to improve the entire customer experience. This position may require occasional travel to Visayas & Mindanao.
Responsibilities:
- Operating as the lead point of contact for any and all matters specific to assigned accounts (Key Accounts)
- Ensure the timely and successful delivery of our products according to customer needs and objectives
- Prepare monthly performance reports to clearly communicate the progress of contracted executions
- Ensuring consistent touch points with assigned clients and assisting Key Account Manager(s) where needed
- Develop new business with existing clients and/or manage renewal process
- Onboarding of clients through welcome emails and welcome calls, training clients on website usage
- Resolving client complaints and preventing additional issues by improving processes.
- Identifies red alert accounts and advise Key Account Managers (KAMs) or Head of Corporate Accounts
- Building and maintaining strong, long-lasting customer relationships
Minimum Qualifications
- BONUS: Fluency in Visayan
- Preferred work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Experience with CRM software (Salesforce) and MS Office (MS Word, MS Excel)
- Client Retention
- Customer Focus
- Attention to detail
- Communication skills
- Phone skills
- Building + maintaining relationships
- Product Knowledge
- Selling skills
- Presentation/Training skills
- Pro-active + Self-disciplined
- Representative/Professional
- Seniority
- Integrity
- Time-management
- Fluency in spoken & written English
Perks and Benefits
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
Other
Communication Allowance
Required Skills
- Organizing and Planning
- Conflict Resolution
- Customer Service
- Problem Solving
- Negotiation
- Decision-Making
- Handling Objections
Preferred Courses
- Advertising Management
- Behavioral Sciences [Organizational & Social Systems Development] and BS Advertising Management
- Business Administration [Marketing]
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 32/F, 6811 BPI-Philam Life Makati Building, Ayala Avenue, Salcedo Village, Bel-air, Makati
About Lamudi
Lamudi.com.ph is the leading real estate platform in the Philippines. We offer sellers, buyers, and renters a secure and easy-to-use platform to find or list properties online. By connecting developers, real estate agents, and private owners with property seekers, Lamudi Philippines helps individuals find their ideal house, condominium, lot, or commercial property whether for personal use or for investment purposes. Our dedicated team aims to empower consumers by providing them over 160,000 listings to choose from, and by supplying the most relevant and up-to-date information in the real estate market today through our Journal, Trend Reports, The Outlook: Real Estate Conference, and Roundtable Series.Lamudi.com.ph is the leading real estate platform in the Philippines.