Client Success Support  

Do you like being challenged every day? Would you call yourself a self-starter, multi-faceted, extremely resourceful individual with a proven track record? Are you eager to be part of a fast-growing, successful start-up? If so, this might be the job for you!

As a Client Success Support at Lamudi, you’ll join a growing cross-functional client management team. You have ownership over the success of the client and will have an impact on improving their experience using our digital marketing services. You are a natural problem solver who loves communicating with others, understands technical speak and can convey technical jargon in understandable terms to non-technical people. You are very savvy with digital media.

Your key responsibilities are:

• Prepare reports for clients
• Analyze problems that will impact client results and resolve them with internal teams
• Work across our teams to test, and coordinate critical changes that are needed to ensure our clients are happy and referenceable
• Develop close relationships with our clients to ensure the campaigns are running smooth
• Communicate with the client to ensure all their needs are met
• Managing incoming calls and emails and handling appropriate follow-up calls and emails from the clients
• Responding to a variety of technical and non-technical inquiries with a sense of urgency
• Ensure the timely and successful delivery of service according to clients needs and objectives

• You have a Bachelor Degree from reputable Indonesian or foreign university
• You have at least 1 year work experience
• Experience in client-facing position is preferred, but not a must
• You have great communication skills
• You are savvy with using Powerpoint and making presentations
• You're passionate about delighting client toward success.
• You have the uncompromising business ethics, a service-oriented mindset and business prowess.
• You must have start-up culture in your DNA and get energized by a low-ego, "all hands-on deck" startup environment