Lalamove Philippines
Lalamove Philippines

Customer Service Associate  

Lalamove Philippines

 
  • Makati, Philippines
    Herco Center, 114 Benavidez St., Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-10-23T16:16:06.336779+00:00
Job closed.

Job Description

The Opportunity:

This Customer Happiness Associate role is one of the most important positions in our company as you have the most touch points with our customers and drivers. You’re expected to answer every call and be our Lalamove ambassador. Our customers and drivers’ excellent experience solely depends on you.

This role will require you to be comfortable with answering the customer’s and driver’s queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner.

If you scream “passionate customer service professional”, we want you!

What We Seek:

  • Able to engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction
  • Able to coordinate with different parties of the entire order fulfillment process - pick-up, drivers and drop-off to ensure a high level of fulfillment rate
  • Able to contribute significantly to the Customer Happiness (CH) team in terms of order fulfillment
  • Perform other administrative duties for the team, or any other duties assigned by the Operations Manager

Minimum Qualifications

What You'll Need:

  • Bachelor’s degree in any field you’re passionate about!
  • Communication is your bread and butter (written and verbal)
  • Analytical and problem solver
  • 1 year of customer service experience (may it be email or phone support)
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • The ability to accept feedback gracefully
  • The heart and passion for our customers and the ability to exude client satisfaction
  • An eye for the minute details
  • Initiative and are self-motivated
  • Willing to be assigned in Makati City

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Herco Center, 114 Benavidez St., Makati, Metro Manila, Philippines
Industry
Logistics
Vacancy
2 openings
Website
http://www.lalamove.com

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About Lalamove Philippines

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide. Backed by a team of dynamic entrepreneurs, we all breathe passion, grit, execution & humility which are our company’s core values . At Lalamove, we are all about providing professional delivery to our thousands of business customers via our technology platform. To do this, we engage independent delivery drivers from all over the city. You’ll be charged with finding, recruiting and training our partner drivers. In this role, you’ll be asked to not only build the biggest fleet in your city, but also the best. You will have to know everything about what it means to be a delivery driver and learn the tricks of the trade. You will both be a driver advocate, but all charged with holding them accountable for the level of service they provide. To succeed, you will lead by example and solve any issues that come up. Using data as your ally, you will hold yourself, your team and our drivers to the highest performance standards.

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