Customer Happiness Associate

Lalamove Philippines

  • Makati, Philippines
    Herco Center, Benavidez St., Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 22 Sep
Recruiter was hiring 4 hours ago

Customer Happiness Associate

Lalamove Philippines

Job Description

The Opportunity:

This role is one of the most important positions in our company because you have the most touch points with our users and drivers. You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you.

No days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings.

This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.

Responsibilties

  • Engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction
  • Coordinate with different parties of the entire order fulfillment process - pick-up, drivers and drop-off to ensure a high level of fulfillment
  • Be able to contribute significantly to the CH team in terms of order fulfillment
  • Perform other administrative duties for the team, or any other duties assigned by CH Director

Minimum Qualifications

What You’ll Need:

  • Minimum of Diploma/Fresh Graduate
  • 0-2 years of customer service related and administrative experience
  • Strong communication skills with proficiency in written and spoken English
  • Ability to communicate effectively, resolve conflicts and handle customer complaints
  • Ability to perform operational duties and team project responsibilities
  • Proficient in MS office applications
  • Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter
  • Familiarity of using existing social media platforms
  • Willing to be assigned in Makati City

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Herco Center, Benavidez St.
Industry
Logistics
Vacancy
2 openings
Website
http://www.lalamove.com

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About Lalamove Philippines

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide. Backed by a team of dynamic entrepreneurs, we all breathe passion, grit, execution & humility which are our company’s core values . At Lalamove, we are all about providing professional delivery to our thousands of business customers via our technology platform. To do this, we engage independent delivery drivers from all over the city. You’ll be charged with finding, recruiting and training our partner drivers. In this role, you’ll be asked to not only build the biggest fleet in your city, but also the best. You will have to know everything about what it means to be a delivery driver and learn the tricks of the trade. You will both be a driver advocate, but all charged with holding them accountable for the level of service they provide. To succeed, you will lead by example and solve any issues that come up. Using data as your ally, you will hold yourself, your team and our drivers to the highest performance standards.
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