Driver Operations Associate | LalaFood

Lalamove Philippines

  • Makati, Philippines
    Herco Center, 114 Benavidez St., Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 13 Oct
Recruiter was hiring 15 hours ago

Driver Operations Associate | LalaFood

Lalamove Philippines

Job Description

The Opportunity:

This Driver Operations Associate role is one of the most important positions in our company as you have the most touch points with our drivers. You’re expected to answer every driver inquiry and be our Lalafood ambassador. Our drivers’ excellent experience solely depends on you.

This role will require you to be comfortable with answering the driver’s queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner.

If you scream “passionate customer service professional”, we want you!

Duties and Responsibilities:

  • Manage community of drivers with the goal of creating fair and respectful platform environment for drivers
  • Manage driver activation rate and driver satisfaction via 2 way communications and activation programs
  • Moderate driver chat groups and relay important feedback to Operations Manager
  • Create and deploy all driver announcement messages in all communications channels
  • Maintain the quality of drivers through:
  • Coaching drivers based on set target #
  • Creating and completing coaching tracking sheet
  • Executing and upholding Lalamove Partner Driver Policies
  • Recommend improvements on driver penalties and standards to ensure top quality of drivers
  • Create and propose rewards and benefits programs for driver retention
  • Facilitate driver training sessions
  • Enforce all Driver SOPs and policies developed by Operations Manager
  • Execution of penalization and banning of drivers
  • Responsible for end to end execution of Special Projects or Campaigns
  • Perform other duties that may be assigned by the management team from time to time

Minimum Qualifications

What you'll need:

  • Bachelor’s degree in any field you’re passionate about!
  • Communication is your bread and butter (written and verbal)
  • Analytical and problem solver
  • 1 year of driver operations experience is a plus
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • The ability to accept feedback gracefully
  • The heart and passion for our customers and drivers and the ability to exude client satisfaction
  • An eye for the minute details
  • Initiative and are self-motivated
  • Willing to be assigned in Makati City

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Herco Center, 114 Benavidez St., Makati, Metro Manila, Philippines
5 openings

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About Lalamove Philippines

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it. Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide. Backed by a team of dynamic entrepreneurs, we all breathe passion, grit, execution & humility which are our company’s core values . At Lalamove, we are all about providing professional delivery to our thousands of business customers via our technology platform. To do this, we engage independent delivery drivers from all over the city. You’ll be charged with finding, recruiting and training our partner drivers. In this role, you’ll be asked to not only build the biggest fleet in your city, but also the best. You will have to know everything about what it means to be a delivery driver and learn the tricks of the trade. You will both be a driver advocate, but all charged with holding them accountable for the level of service they provide. To succeed, you will lead by example and solve any issues that come up. Using data as your ally, you will hold yourself, your team and our drivers to the highest performance standards.