Customer Happiness Associate | Marketing Channels
Lalamove Philippines
- Makati, PhilippinesHerco Center, 114 Benavidez St., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-10-11T16:00:00+00:00Job closed.
Job Description
- Respond to customer support inquiries and monitor incoming tickets in all of marketing’s controlled online channels:
- Social media - Facebook, Twitter, Instagram
- Customer support email
- App store accounts
- Screening of incident reports from user surveys and creation of tickets to have these investigated immediately by concerned departments
- Identify common customer challenges and proactively raise these to team members who can help drive solutions for these problems
- Create a system or report to gather feedback and feature requests, and communicate these accurately to the internal teams in a timely manner
- Let our customer feel heard and happier after interacting with us regarding their concerns
- Manage customer concerns in a way that effectively demonstrates both proper verbal branding standards and strict compliance to customer support SLAs
- Do user call-outs for important feedback surveys
Minimum Qualifications
- Fluent in english and has very good communication skills; can explain important details in a concise and clear manner via verbal and in writing
- Enjoys speaking to people and can deal with different and difficult personalities
- Doesn’t easily crack under pressure, and can quickly handle or attend to immediate user concerns during operating hours
- Has prior work experience in operations, marketing, or roles that required frequent coordination with internal/external clients
- Has experience in drafting reports and organising raw data (all incoming messages)
- Doesn’t easily crack under pressure, and can quickly handle or attend to immediate user concerns during operating hours. Must be willing to work longer hours or during weekends or holidays only when needed
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Herco Center, 114 Benavidez St., Makati, Metro Manila, Philippines
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About Lalamove Philippines
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.
Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods are moved in any city worldwide. Backed by a team of dynamic entrepreneurs, we all breathe passion, grit, execution & humility which are our company’s core values .
At Lalamove, we are all about providing professional delivery to our thousands of business customers via our technology platform. To do this, we engage independent delivery drivers from all over the city. You’ll be charged with finding, recruiting and training our partner drivers. In this role, you’ll be asked to not only build the biggest fleet in your city, but also the best. You will have to know everything about what it means to be a delivery driver and learn the tricks of the trade. You will both be a driver advocate, but all charged with holding them accountable for the level of service they provide. To succeed, you will lead by example and solve any issues that come up. Using data as your ally, you will hold yourself, your team and our drivers to the highest performance standards.