Customer Service Representative (CSR)
PT LAKU6 ONLINE INDONESIA
- Jakarta, Indonesia5, Jalan Lapangan Bola, Kebon Jeruk Kel., Kebon Jeruk, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Answering and solving customer’s inquiries through the available channels (live chats, social media, whatsapp, and calls)
- Helping to manage schedule between the customers and courier to do the checking
- Doing validation for every incoming orders
- Making sure of customer satisfaction through empathetic communication in resolving inquiries
- Maintain the company's image and establish good relations with customers by providing maximum service
- Following procedures and SOPs in handling questions from customers
- Explain existing products and processes in polite and easy-to-understand language
Minimum Qualifications
- Minimum Bachelor’s degree
- At least one year of experience in being a customer service (Telesales would be a plus) that handled live chats, email and call
- Basic understanding of English
- Having a work experience in startup/tech company is a plus
- Has experience in working with customer support tools/help desk such as Qontak, Dalnet, etc. (Qontak is a plus)
- Having willingness to learn the Maujual product in depth to be able to assist customers
- Having flexibility to have a shifting work schedule
- Available for overtime if needed
- Have excellent verbal & written communication skills
- Have a strong customer oriented mind
- Have patience, active listening skills and problem solving in dealing with customer problems
- Able to operate google suite (especially google sheet)
- Dependable, reliable and on time
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 5, Jalan Lapangan Bola, Kebon Jeruk Kel., Kebon Jeruk