PT LAKU6 ONLINE INDONESIA
PT LAKU6 ONLINE INDONESIA

Customer Service Representative (CSR)  

PT LAKU6 ONLINE INDONESIA

 
  • Jakarta, Indonesia
    5, Jalan Lapangan Bola, Kebon Jeruk Kel., Kebon Jeruk, Jakarta, DKI Jakarta, Indonesia
    Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired a year ago

2023-03-20T17:00:00+00:00
Job closed.

Job Description

  • Answering and solving customer’s inquiries through the available channels (live chats, social media, whatsapp, and calls)
  • Helping to manage schedule between the customers and courier to do the checking
  • Doing validation for every incoming orders
  • Making sure of customer satisfaction through empathetic communication in resolving inquiries
  • Maintain the company's image and establish good relations with customers by providing maximum service
  • Following procedures and SOPs in handling questions from customers
  • Explain existing products and processes in polite and easy-to-understand language

Minimum Qualifications

  • Minimum Bachelor’s degree
  • At least one year of experience in being a customer service (Telesales would be a plus) that handled live chats, email and call
  • Basic understanding of English
  • Having a work experience in startup/tech company is a plus
  • Has experience in working with customer support tools/help desk such as Qontak, Dalnet, etc. (Qontak is a plus)
  • Having willingness to learn the Maujual product in depth to be able to assist customers
  • Having flexibility to have a shifting work schedule
  • Available for overtime if needed
  • Have excellent verbal & written communication skills
  • Have a strong customer oriented mind
  • Have patience, active listening skills and problem solving in dealing with customer problems
  • Able to operate google suite (especially google sheet)
  • Dependable, reliable and on time

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
5, Jalan Lapangan Bola, Kebon Jeruk Kel., Kebon Jeruk
Industry
Marketplace
Vacancy
3 openings
Website
https://www.laku6.com/

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About PT LAKU6 ONLINE INDONESIA

Laku6 is the leading AI-first end-to-end Electronics Recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. In July 2022, we became a part of Carousell Group, via one of the largest capital investments to-date into the region's Electronics Recommerce space. Laku6's technology integrated with Carousell's regional platform of tens of millions of users will make buying and selling used electronics more accessible than ever before for millions of users; this will extend the life-cycle of electronics goods and slow down the growth of e-waste. Carousell Group is the leading Recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen. All of these used-devices are then collected, tested & certified based on physical and functional factors, then resold through Laku6 B2B Auction-Platform: First-of-its-kind daily online auction site for offline businesses to purchase used phones at bulk.

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