Customer Support and Claims Assistance Lead
Kwik.Insure
- Taguig, PhilippinesUnit 10-01, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 3 years ago
2020-11-10T16:00:00+00:00Job closed.
Job Description
- Provide leadership to Customer Support and Claims Assistance Team (voice and non-voice)
- Develop, coach and mentor while ensuring that team members are engaged
- Provide expertise in customer experience
- Ensure that all operational processes are performed according to the defined requirements
- Accountable for the team’s day-to-day activities and the achievement of established service levels, both individually and at team level
- Prepare performance reports
- Provide effective stakeholder management both internal and external
- Act as the main point of contact for all customer service escalations
- Act as a process expert while keeping abreast with all product updates that affect servicing
- Identify improvements to processes within scope of work
- In charge of process design, mapping and documentation
- Perform other duties that may be assigned by management from time to time
Minimum Qualifications
- College graduate
- At least three (3) years working experience as team manager/lead/supervisor in the insurance industry
- Experience in process improvement and documentation
- Excellent people management skills
- Excellent customer service skills
- Excellent interpersonal skills
- Excellent communication skills
- Excellent problem-solving skills
- Keen attention to details
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Fort Legend Tower, Taguig, Metro Manila, Philippines
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About Kwik.Insure
Kwik.insure is an insurtech company that values collaboration, simplicity, and respect. We are driven by the goal to make an impact on people’s daily lives. As a startup, we have a fast-paced and flexible working environment. We are an equal-opportunity employer that prioritizes attitude and alignment of values over credentials or work experience.