Job closed.
Job Description
kumu is looking for energetic, creative, and detail-oriented VIP Partnerships Associates to be a part of the VIP department in assisting the team in various customer service initiatives. You will be handling partner/client inquiries and through other forms of support.
What it means to be a VIP Partnerships Associate:
- Manage all VIP and non-VIP inquiries.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with clients through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within set time limits.
- Keep records or documentation of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage our VIP customers.
- Be flexible with your working hours as deemed necessary by your Immediate Superior.
Minimum Qualifications
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Additionally, we need someone:
- Who is knowledgeable with using Microsoft Office tools (Excel is a huge plus!)
- Has the ability and patience to establish easygoing yet professional relationships with our VIP customers.
- Experience handling customers in the BPO or hotel industry.
- Practices effective communication with the team and transparency in order to resolve disputes/issues appropriately and on time.
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Perks and Benefits
- Work from Home
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Flexitime
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Robinsons Cybergate Tower 3, Pioneer Street, Mandaluyong, Metro Manila, Philippines
About Kumu
Kumu is a technology company that brings communities together to unlock the power of the Philippines. Our localized messenger app and media platform aims to bridge and amplify Filipino communities, storytelling, impact, and commerce.