Customer Facing Product Head

Kompas Gramedia

  • Central Jakarta, Indonesia
    Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, Central Jakarta, DKI Jakarta, Indonesia
    Central Jakarta
    DKI Jakarta
  • Full time
Recruiter was hiring an hour ago

Job Description

Customer Facing Platform Lead will be Oval’s leader in Product Development aspects. Oval is Kompas Gramedia's digital enabler arm, with products such as MyValue (Loyalty & Rewards Program of Kompas Gramedia) and MySantika (Kompas Gramedia's Hotels & Resorts customer apps).

The lead will be tasked in keenly analyzing the market potential in technology expansion fields, which in turn may help him/her in setting both Oval's organizational vision and product development roadmap. He/she will be making key decisions in various problems, especially related to Product Management & Development, Product Marketing, and Organization Building.


  • Setting organization vision and/or development roadmap - Talent, Culture, and Branding.
  • Setting product and product ecosystem vision and/or development roadmap.
  • Setting long and short term organizational investment plan.
  • Analyzing market trends from each economical segment from countries around the world, in order to capture new potential product investment opportunities.
  • Developing organization's business scale (in accordance to the yearly target) and making decisions regarding how to achieve the target.
  • Showing mastery in decision making in higher-level problems, focusing on Product Management, Marketing, Tech Development (outcome vs cost level), and Organization Building.
  • Showing detailed mastery in expansion-centric, decision making in lower-level problems such as Product Management, Marketing, and Organization Building.

Minimum Qualifications

  • Bachelor's degree in Business Administration, Engineering, Computer Science, or equivalent industry experience (Master's degree or equivalent is a plus).
  • 5+ years of relevant work experience in Product Management, Customer Experience, Customer Marketing, or User Experience Design.
  • Ability to communicate effectively with both technical and non-technical individuals.
  • Excellent oral and written communication skills.
  • Excellent problem-solving skills - ability to deal well with ambiguous/undefined problems; think abstractly; learn, adapt, and innovate.
  • Strong organizational and people skills; successful track record of coordinating between multiple project stakeholders, technical program managers, and software development teams.
  • Excellent ability to deep-dive data, to generate insights, to identify business opportunities, and to execute them.
  • Experience in customer segmentation and successful communication campaigns, supported by data-analysis and market insight - required to deliver successful customer communication campaigns.
  • Experience in brand dissemination, mass/marketing-communication systems, engagement campaign development, and experiential marketing.
  • Proficient knowledge of Product Management principles and processes.
  • Experience developing mobile apps, internet products, and technologies.
  • Ability and experience in setting, monitoring and reporting against targets to key internal stakeholders. Proven track record of learning by quick experimentation (and sometimes failure), and then scaling.
  • Budget management skills with a focus on value for money/return on investment.
  • Proven track record of strong delivery of results.

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
Media Production
1 opening

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About Kompas Gramedia

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives. Our vision is to enlight all the people in Indonesia with all the knowledge we have.
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