KMC Solutions
KMC Solutions

Customer Service Representative (CSR)  

KMC Solutions

 
  • Taguig, Philippines
    11th Dr, Fort Bonifacio, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱22,000.00 - ₱25,000.00 / month
    PHP
    22000
    25000
    22000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-03T16:00:00+00:00
Job closed.

Job Description

PRIMARY FUNCTION

  • Working with the existing Australian based HelloFresh customer based, you will provide general support, high quality customer service and be the first point of contact for issue resolution.

KEY ACCOUNTABILITIES AND DUTIES

The key responsibilities of this role are:

  • Be the first point of contact for our customers providing general support and building engaging relationships in every customer interaction
  • Provide an empathetic and high level of quality customer service to meet and exceed the expectations of our customers
  • Demonstrate professionalism, timely support and effective communication
  • Investigate and resolve customer complaints and feedback in a positive manner
  • Work collaboratively with the team to ensure business & team objectives are met
  • Assist in the growth and form an integral part of a highly motivated, tight-knit team

Minimum Qualifications

The key skills required for this role are:

  • Experience in dealing with customers and providing the highest level of service
  • Demonstrated outstanding communication skills and ability to work autonomously
  • An obsession with detail, and a nature that will not rest until everything is in order
  • Experience working in a fast-paced environment that requires initiative, proactivity and multitasking
  • At least two years’ work experience in customer service. Experience in working for an order-taking/ delivery service is a plus
  • High level of written and verbal English communication skills

PERSONAL QUALITIES AND ATTRIBUTES

The successful candidate will have relevant industry experience, together with the following:

  • Obsessed with food!
  • Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment
  • Committed to working hard so your whole team benefits, you seek to support your colleagues
  • Not afraid to take the initiative and provide innovative solutions to problems
  • A leader by example with the ability to teach and motivate rather than command
  • Excited to work in a fast-paced environment with constant change and growth
  • Knowledge and experience in working for an Australian consumer facing business will be considered favourably.
  • Must be flexible to work in rotating schedules, weekends, and holidays

EDUCATIONAL QUALIFICATIONS

  • Must have completed at least a 2-year vocational course program or should have at least attended 2 years of a college/ university program Bachelor’s Degree from a reputable College or University is desirable

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
11th Dr, Fort Bonifacio, Taguig, Metro Manila, Philippines
Industry
BPO
Vacancy
6 openings
Website
https://www.kmcsolutions.us

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About KMC Solutions

KMC Solutions is the leading outsourcing and offshoring corporate services provider in the Philippines. Our company delivers effective business solutions through a seamless integration of services, together with our sister companies: KMC MAG Group, Inc., the country's top real estate services firm and Kittelson & Carpo Consulting, a business consultancy firm. From finding the right office space or serviced office, complying with legal and business requirements down to human resources and payroll management, KMCS offers a full suite of business process outsourcing (BPO) and offshoring services that are designed to help foreign companies and investors smoothly enter the Philippine market and expand operations in the country. KMC Solutions has a cross-cultural team composed of expatriates and Filipinos who collaborate using quality-centric processes to deliver effective results for our clients. Since 2009, KMCS has assisted businesses in successfully transitioning and establishing operations in the Philippines. Our client portfolio includes SMEs and multinational firms such as Bright, WEIR, and Readify.

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