Request Management Analyst
KMC Solutions
- Taguig, Philippines20/F Picadilly Star 4th Avenue corner 27th Street Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-12-25T16:00:00+00:00Job closed.
Job Description
- Monitor and review the execution of the Request Fulfillment process at a high-level, ensuring it remains consistent with the organization’s evolving culture and ITSM strategy
- Lead and drive the design and implementation of the request fulfillment process
- Obtain formal approval from stakeholders for the Request Fulfillment process and its associated procedures
- Ensure the process interfaces with all other relevant processes
- Manage and define the process improvement cycle
- Provide a mechanism for process feedback and ensure all input is addressed
- Groom the product backlog for request fulfillment
- Ensure request fulfillment activity is represented in project management work and contribute to the prioritization and resource allocation of such work
Minimum Qualifications
- Knowledge of applications deployment (as an end user or otherwise) preferred
- Ability to work under pressure and within strict time constraints while working in a changing environment with continually changing direction and requirements
- Ability to communicate technical issues to business leaders.
- Must be confident, highly motivated and passionate about making a difference with demonstrated performance building high performing teams
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 20/F Picadilly Star 4th Avenue corner 27th Street Bonifacio Global City, Taguig, Metro Manila, Philippines
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About KMC Solutions
KMC Solutions is the leading outsourcing and offshoring corporate services provider in the Philippines. Our company delivers effective business solutions through a seamless integration of services, together with our sister companies: KMC MAG Group, Inc., the country's top real estate services firm and Kittelson & Carpo Consulting, a business consultancy firm. From finding the right office space or serviced office, complying with legal and business requirements down to human resources and payroll management, KMCS offers a full suite of business process outsourcing (BPO) and offshoring services that are designed to help foreign companies and investors smoothly enter the Philippine market and expand operations in the country.
KMC Solutions has a cross-cultural team composed of expatriates and Filipinos who collaborate using quality-centric processes to deliver effective results for our clients. Since 2009, KMCS has assisted businesses in successfully transitioning and establishing operations in the Philippines. Our client portfolio includes SMEs and multinational firms such as Bright, WEIR, and Readify.