Software Implementation Project Manager  

PRIMARY FUNCTION:

The primary responsibility of the Implementation Project Manager is to lead a successful onboarding experience to Sprout's enterprise clients. The manager coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicates status to all external and internal stakeholders.

RESPONSIBILITIES:

• Leads the overall vision and direction of the implementations team
• Ensures delivery of Sprout products according to project timelines
• Is responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Customer Success Team
• Configures the application based on implementation plan (no development skills required)
• Consults on best practices and determines business improvement areas to ensure success
• Is responsible for providing updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memos, etc.
• Is responsible for creating and utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders.
• Creates new deliverables/best practices for implementation services to enhance implementation engagements
• Recruit and mentor a world-class team

• At least 5 years experience in onboarding enterprise software
• At least 3 years experience in managing an implementations team
• Has a track record of being a high achiever
• Desire to strongly lead clients
• Ability to manage multiple clients and projects simultaneously
• Ability to command a group of individuals in a room quickly and be assertive in a public environment