Customer Service Representative (CSR)

KMC Solutions

Is a verified Kalibrr employer

3 openings
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in 22 days
Recruiter responds
25% of the time
Recruiter last seen
2 days ago
Employment Type
Full time
Office Address
20/F Picadilly Star 4th Avenue corner 27th Street Bonifacio Global City, Taguig City, Philippines, Taguig, Philippines
Minimum Qualifications:
Graduated from college

Non-negotiable skills

  • Excellent verbal and written communication skills;
  • Minimum of 2-years of call center experience;
  • Ability to take a high volume of calls (minimum of 60 calls per day);
  • Exceptional typing speed and accuracy.

What more:

  • Ability to answer queries quickly whilst maintaining high level of customer satisfaction;
  • Effective listening skills - you do more listening than talking;
  • Attentiveness - what are your customers telling you without saying it?
  • Knowledge of product - if you know your product from front-to-back, you will know how to help customers when they run into a problem;
  • Adaptability - to different types of customers as well as to a fast-paced and fast-changing start-up environment;
  • Ability to take responsibility and make decisions.

Desirable requirements:

  • Veterinary background;
  • Pet supplies industry experience;
  • Experience in a similar role;
  • Customer excellence award winner (call center awards);
  • Work between the hours of 8am-10pm AEST Monday to Sunday on a rotating roster.
Job Description

If you’re a natural born helper and a pet lover who’s passionate about excellent customer service, then you should read on!

Pet Circle, one of Australia’s Top 20 Online retailers based in Sydney Australia, is seeking a Customer Service Specialist with a proven customer service skills and formidable sales instincts.

The Role:
Customer Service – Phone and Email

Key day-to-day activities:

  • Engage with our customers over phone and email in a friendly and supportive way.
  • Work with the Operations team & courier partners to track and manage orders.
  • Help drive Sales when interacting with customers.

You will assist our customers with their queries such as product recommendations, order inquiries, resolve issues as they arise and, most importantly, let no sales opportunity escape!

About KMC Solutions
KMC Solutions is the leading outsourcing and offshoring corporate services provider in the Philippines. Our company delivers effective business solutions through a seamless integration of services, together with our sister companies: KMC MAG Group, Inc., the country's top real estate services firm and Kittelson & Carpo Consulting, a business consultancy firm. From finding the right office space or serviced office, complying with legal and business requirements down to human resources and payroll management, KMCS offers a full suite of business process outsourcing (BPO) and offshoring services that are designed to help foreign companies and investors smoothly enter the Philippine market and expand operations in the country. KMC Solutions has a cross-cultural team composed of expatriates and Filipinos who collaborate using quality-centric processes to deliver effective results for our clients. Since 2009, KMCS has assisted businesses in successfully transitioning and establishing operations in the Philippines. Our client portfolio includes SMEs and multinational firms such as Bright, WEIR, and Readify.

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