Technical Support Representative
KMC Solutions
- Taguig, Philippines20/F Picadilly Star 4th Avenue corner 27th Street Bonifacio Global City, Taguig City, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2016-11-11T16:00:00+00:00Job closed.
Job Description
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Research required information using available resources;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
Minimum Qualifications
- Ability to educate customers on inquries and other product information;
- Advance ability to configure or troubleshoot technical concerns like VOIP, ADSL, phone VOIP fiber and wireless;
- Ability to handle issues or complaints in a professional manner;
- Must exhibit active listening;
- Must have good problem and analytical skills;
- Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, in any field.
- At least 6 months of working experience in the related field is required for this position.
Perks and Benefits
Medical / Health Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Sometimes
- Office Address
- 20/F Picadilly Star 4th Avenue corner 27th Street Bonifacio Global City, Taguig City, Philippines, Taguig, Metro Manila, Philippines
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About KMC Solutions
KMC Solutions is the leading outsourcing and offshoring corporate services provider in the Philippines. Our company delivers effective business solutions through a seamless integration of services, together with our sister companies: KMC MAG Group, Inc., the country's top real estate services firm and Kittelson & Carpo Consulting, a business consultancy firm. From finding the right office space or serviced office, complying with legal and business requirements down to human resources and payroll management, KMCS offers a full suite of business process outsourcing (BPO) and offshoring services that are designed to help foreign companies and investors smoothly enter the Philippine market and expand operations in the country.
KMC Solutions has a cross-cultural team composed of expatriates and Filipinos who collaborate using quality-centric processes to deliver effective results for our clients. Since 2009, KMCS has assisted businesses in successfully transitioning and establishing operations in the Philippines. Our client portfolio includes SMEs and multinational firms such as Bright, WEIR, and Readify.