SAP HR Functional Consultant
Kiwi Global Consultancy
- Taguig, Philippines8F, BGC, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱60,000.00 - ₱75,000.00 / monthPHP600007500060000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
The Candidate is responsible for providing excellent customer support demonstrating knowledge and expertise in the functionalities of our tools. He/she will monitor and provide updates to tickets within the defined SLA. Conducting mini-training sessions/knowledge sharing sessions with customers as required. Provide support in testing new functionalities to be delivered every Product release. Deal directly with internal and external customers on a day-to-day basis to resolve an array of incidents or complaints.
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
- At least 5 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): • Knowledge of Human Resources functional aspects – Personnel Administration and Payroll knowledge, • Proficiency in Google Apps, Success Factors, SAP, • Jira Help Desk, Confluence and Zendesk knowledge is a plus
- Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Customer Service or equivalent.
- Assist Tier 1 agents in more complex issues with solutions not normally found in the user manual
- Assist and collaborate with Tier 3 Developers for problem resolution
- Understand customer requirements and provide consulting-type of support
- Raise bugs, defects, and ideas for improvement for further product evolution
Perks and Benefits
- Retirement Benefit Plans
- Medical / Health Insurance
- Life Insurance
Required Skills
- Email Support
- Technical Skills
- Critical Thinking
- Communication Skills
Preferred Courses
- Information Technology
- Business Administration & Accountancy
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- BGC, Taguig, Metro Manila, Philippines
About Kiwi Global Consultancy
Kiwi Search Global started in Portland, Oregon, USA. We are one of the international leading professional and technology driven headhunting consultancies, specializing in the placement of candidates in permanent positions with clients around the world. We have quickly expanded into many countries and assisted companies all over the world to search various talents.