E-Commerce Customer Service Associate | Marilao, Bulacan

Kitchen Beauty Marketing Corp.

  • Manila, Philippines
    RM 1203 State Center Bldg. #333 Juan Luna St., Binondo, Manila, Manila, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 13 hours ago

Job Description

Ensure a positive customer experience by providing professional customer support and responding promptly to online inquiries, transactions, feedback and concerns.

  • Maintain a positive empathetic and professional attitude towards customers at all times.
  • Respond promptly to online customer inquiries.
  • Acknowledge and resolve customer complaints and issues.
  • Address products concerns raised by customer.
  • Keep records of customer interactions, transactions, comments and complaints.
  • Provide and document feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Provide assistance in addressing after sales concerns and issues.
  • Gather and analyze customer database in line with customer relationship management.
  • Provide customer intelligence and profile to the online sales team.
  • Utilize customer engagement tools of the online sales platform.
  • Perform other functions assigned by Team Lead and Department Head.

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Marketing, Mass Communications or equivalent
  • With 1-2 Year of working experience in e-commerce/digital marketing or customer service
  • Has excellent communication (Oral and written), interpersonal and organizational skills
  • Knowledgeable in digital marketing and e-commerce landscape

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
RM 1203 State Center Bldg. #333 Juan Luna St., Binondo, Manila
Trading & Distribution
1 opening

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About Kitchen Beauty Marketing Corp.

Kitchen Beauty Marketing Corporation (KBMC) is a corporation that is taking the lead in bringing the most diversified lines of kitchen/home appliances with reliable quality, elegant designs, innovative features and affordable prices to every Filipino family, to satisfy the needs of the Philippine market by serving quality household appliances within the means of the customers through well-crafted business principles. History Founded in the year 1988, Kitchen Beauty Marketing started as an importer/distributor of various kitchen and household related products. Catering primarily to the mass consumer market, the company’s product ranged from stainless steel wares and small kitchen appliances. KYOWA has been and still being recognized all throughout the country for their unwavering passion to serve and provide nothing but the best products in the market. Testifying to the slogan “Basta may Kyowa, ginhawa ka!” KYOWA continues to serve millions of Filipinos by exploring wider opportunities while providing efficient and well-selected quality products. Products & Services KBMC has since been concentrating its marketing efforts to promote the following brands with their respective product line as follows: KYOWA – small kitchen and household appliances ZEBRA – stainless steel cook wares and utensils imported from Thailand SEAGULL – stainless steel cook wares and utensils imported from Thailand ROSSETTI – stainless steel catering utensils
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