Customer Service Representative (CSR)
Kimstore
- Manila, Philippines558 Lakandula St., Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-05-01T16:00:00+00:00Job closed.
Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Minimum Qualifications
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 558 Lakandula St., Manila, Metro Manila, Philippines
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About Kimstore
Kimstore takes pride in being one of the pioneers of e-commerce in the Philippines. Throughout the 13 years we’ve been in operations, we've challenged the status quo and redefined gadget shopping through the help of social media. Inspired by the numerous awards we have received from different award-giving bodies, we continue our mission to provide Filipinos the latest in mobile technology at its best prices.