Payment Specialist  

Responsibilities:

• to coach and guide junior operations officer in their activities.
• to provide instructions to update Work Place Instructions, based on feedback of the team and own experience, to ensure they are kept up to date.
• to carry out interventions with respect to FI electronic payments that have been incorrectly supplied.
• to create and follow up files for incoming payments that could not be executed.
• to handle and analyse complaints and enquiries of FI clients with respect to international payments, domestic, and direct debit.
• to proactively provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
• To actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising.
• to formulate proposals for improvement.
• to ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.

Qualifications:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
• Required skill(s): general banking knowledge, international payment processing, Swift procesess and systems.
• At least 2 to 4 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Bonifacio Global City (Taguig City).
• Preferably Senior Executives specializing in Banking/Financial Services or equivalent.