Customer Service Representative | CSR

Katalyst.ph

  • Makati, Philippines
    Unit 301, Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • 10,000.00 - 25,000.00 PHP / monthPHP10,000.0025,000.0010,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 10 Feb
Recruiter was hiring 13 hours ago

Customer Service Representative | CSR

Katalyst.ph

Job Description

  • Work with customers to resolve issues that they might have with the service that they’ve received.
  • Take copious notes and keep detailed records while attending meetings on the company’s behalf.
    • These records will be relied on, and it’s critical that the CSR annotates their CRM records appropriately.
  • Perform other related tasks assigned.

Minimum Qualifications

  • Your variation of English must be compatible with American culture.
    • As you know, there are many English-speaking cultures: Asian, European, etc.
    • Your particular fashion of English must be compatible with our customers.
  • Able to:
    • Control conversations and meetings.
      • You’ll be meeting with customers face-to-face in order to problem solve higher level issues with their service.
    • Drive conversations and be authoritative.
    • Execute with professionalism.
      • It isn’t just a matter of getting something done; but it’s a matter of being professional, respectful, and courteous throughout.
  • Superior computer skills.
    • Fast typist.
    • Knows Windows keyboard shortcuts.
    • Overall, be a supremely productive computer user (power user).

Perks and Benefits

  • Flexitime Flexitime
  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Mobile Phone Discount Mobile Phone Discount
  • Transportation Allowances Transportation Allowances
  • Company Car Company Car
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

Required Skills

  • Content Writing
  • Academic Writing
  • Blog Writing
  • Copywriting
  • Copy Editing
  • News Writing
  • Creative Writing

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Unit 301, 916 Arnaiz Ave, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
202 openings
Website
http://katalyst.ph

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About Katalyst.ph

Katalyst.ph represents a network of family offices as a marketing and engagement front-end in the Philippines. These family offices are venture builders who build Filipino startups that are changing the world. Comprised of a team of dedicated professionals, Katalyst evaluates startup opportunities based on their impact to the local community. Katalyst.ph’s role is to build strategic partnership and investment opportunities for these startups to thrive. Though Katalyst.ph receives prospective business partners and associates abroad, the firm's focus is on serving the Filipino market first, with the goal of driving progress for the greater Philippines. Learn more about us at http://www.katalyst.ph/
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