Branch Operations Head (Grace Park, Caloocan)  

OPERATIONS AND CONTROL
 Acts as primary custodian of Cash-in- Vault.
 Monitors compliance with prescribed policies and procedures on vault security, particularly the confidentiality of combinations of cash and main vaults, vault opening & closing, authorized access of personnel to the vaults
 Ensures that logbook maintained for vault in and out are properly filled out.
 Ensures that dual control of the vault access and cash items
 Manages cash level and requirements of the branch
 Ensures the safe transfer of cash requisitions and excess cash to and from the Branch’s depository bank.
 Follows prescribed safety and security measures on branch opening and closing.
 Oversees the deposit of checks received for the day to the Bank's depository bank.
 Manages and monitors Opex and CIV Bank accounts of the Branch
 Services cash requirements of Tellers; ensures that their cash holdings are within prescribed limits.
 Performs cash count of Tellers’ picos at end-of day.
 Counts the petty cash fund on a daily basis and counter checks if disbursements are
accounted for
 Performs end-of- day cash balancing to ensure CIV balances with Cash Proof, GL and SOC.
 Oversees the daily run-up of all GL/SL account balances, reconciles discrepancies, and makes adjusting entries, when necessary.
 Reviews all required reports for accuracy/ correctness of data.
 Processes new account openings and ensures that new accounts are processed according to prescribed policies and procedures.
 Checks and approves all CTD transactions processed, including rollovers and interests rates (if applicable).
 Performs monthly checking and run-ups of CTDs to ensure the balance tallies with the GL and SOC (if applicable).
 Approves cash withdrawals and check encashments within the prescribed limit of authority; checks withdrawable balances during system “off-line”.
 Confirms with client check issuance and withdrawals above prescribed limit
 Performs signature verification on withdrawal slips, checks for encashments and closure of accounts
 Ensures that deposit transactions comply with prescribed policies and procedures; refers irregular deposit transactions to BM for appropriate action.
 Facilitates inter-branch transactions and advise
 Makes necessary decisions for mishandled accounts
 Safekeeps and books the checks received after cut-off time.
 Maintains and books items held for safekeeping
 Override Tellers’ transactions according to prescribed guidelines.
 Performs daily callbacks of Tellers’ transactions.
 Ensures that transactions are booked in their proper GL accounts.
 Ensures that system requirements in conducting daily transactions are properly implemented and complied with.

1. End of Day/Beginning of Day
2. Opening and closing of clearing zones
3. Suspend/release clearing zones
4. Performs auto regularization during BP accommodations or force clearing with
necessary approvals

 Acts as custodian of returned “other bank” checks; advises and releases returned items to clients within the prescribed period.
 Ensures that Specimen Signature cards are maintained
 Controls the petty cash fund of the Branch; reviews all PCF disbursements to ensure
legitimacy of expense; notes request for PCF replenishment for approval by BM.
 Is co-custodian of accountable forms and controls the working and nonworking supply of the Branch.
 Periodically sends out the needed letters of advise to clients
 Requests of checkbooks (pre-encoded and re-ordered)
 Releases checkbooks to clients and maintain
 Checks the SOA and inserts the OTC transaction documents (checks, dm,cm) upon receipt of SOA for CCCU.
 Ensures that SOA of checking account holders are properly delivered or picked up and received
 Safekeeps and monitors post dated checks turned over by Account Officers (if applicable)
 Monitoring of high risk accounts
- significant movement report
 Acts as primary custodian of ATM, manages cash level and performs replenishment of cash in ATM (if applicable)
 Encodes and posts outward clearing items for proper settlement withing the day
 Sends out outward clearing items on time to HO_CCVU or PCHC drop points
 Ensures that before executing action that necessary written approvals are provided by BM/AO/SO/Relationship Managers/other departments
 activation of dormant account/s
 opening of accounts with deficiencies
 SPO
 waiver of charges
 rate deviation
 Bills purchase
 pledge/unpledge/hold outs
 other deviations necessary
 Reports deviations to BOD and incidents
 Performs other tasks that may be assigned by Management from time to time.

BRANCH MANAGEMENT
 Ensures that guidelines on cleanliness and cost-effective use of Branch resources are followed by Branch personnel.
 Monitors Branch expenses and use of supplies and utilities; accounts for any significant increase; recommends actions to minimize operating costs.
 Controls/ authorizes access of branch personnel to specimen signature cards, credit folders and other confidential records.
 Ensures that all confidential files are properly filed and secured in the branch vault.
 Enforces compliance with all policies, procedures and internal control measures/ standards of the Bank and government regulatory agencies.
 Ensures that confidentiality of assigned User IDs and passwords are maintained at all times.
 Ensures that requests for system ID activation and deactivation approved and requested in the case of absences due leaves or official business
 Reports to the proper authorities all irregularities, fraud and other acts, real and potential, that are detrimental to the Bank.
 Reviews attendance reports of all branch personnel and applies appropriate corrective measures in cases of habitual tardiness and absenteeism.
 Performs certain functions of direct reports in case of absence or other circumstances that may hamper smooth flow of operations.
 As alternate, reviews loans applications for processing within the prescribed approving authority.
 As alternate, reviews loan folders to ensure the submission of primary documentary
requirements and approval by proper authorities before authorization of AF release.
 Undertakes client interface in-premise to establish/ maintain client relationships.
 Implements, and monitors compliance to, the Bank’s customer service policies and
procedures.
 Monitors turn-around- time of branch services and recommends improvements, when
applicable.
 Ensures that clients' requests and questions are promptly resolved. Handles/ documents clients; complaints and refers to Branch Manager, when necessary.
 Assists the Branch Manager in the conduct of regular weekly meetings to inform, update and coordinate day-today work activities.

 Tracks individual progress and conducts performance appraisals on direct reports twice a year.
 Helps formulate and implement staff development plans, if needed.
 Recommends training of staff within the Branch.
 Orients new employees on all phases of branch operations, with emphasis on the specific aspects of their job.
 Reports any violation of the Bank’s Code of Conduct by branch personnel to the Branch
Manager and recommends appropriate constructive/ corrective measures.
 Ensures that equipment in their watch used for processing of transactions are maintained and working
 Maintains needed logbooks for proper recording
 Monitors ATM performance and ensures that ATM shall be properly maintained by the the service provider (if applicable).
 Conducts testing of alarm system and generator

-Must have at least 3 years experience in branch operations.
-Strong analytical and planning skills
-Excellent people management skills
-Excellent problem-solving skills