Business Analyst | BGC  

Coordinates testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of technology solutions. Configures client systems and data manipulation to support client implementation.

The Role

This role will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world

Performance Objectives:

Excellence

• Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices
• Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts
• Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution
• Performs impact analysis and regression testing on the different system components during release consumptions
• Defines and updates system tables as needed
• Works with team to identify project deliverables and meets established deadlines
• Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts
• Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability
• Follows national line of business processes and protocols for the deployment of base solutions
• Participates in national line of business sessions and teams as requested

People

Works closely with the client delivery team to deliver the best results to the client.

Participates in regular team meetings and consistently promotes teamwork in all daily activities

Coaches and trains internal members of the team on best practices, system-specific and client-specific knowledge

Clients

Communicates effectively with the client delivery team

Attends team or project meetings as appropriate to report project status or clarify requirements or timelines

Ensures configuration and testing are completed on time and on budget

Communicates status of tasks to the team as appropriate

Alerts lead consultants or project manager about out-of-scope work in a timely manner

Financial

Works with the team in helping achieve the financial goal for all clients

Assists in determining estimates for configuration and testing tasks as needed

• Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area
• At least 3-5 years of relevant work experience
• Experience or training in: RDBMS, SQL, Web-based applications and tools
• Experience with test plan creation, testing procedures and test plan execution is required
• Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required
• Strong verbal and written communication skills in English
• Experience working with the US is preferred
• Ability to work on “virtual” teams with members from different geographic areas
• Ability to multi-task, and be mindful of deadlines
• Self-motivated and ability to remain focused on assigned projects
• Committed to quality and continuous improvement
• Willing to work on a night shift