Kalibrr Pro
Kalibrr Pro

Head of Data Operations  

Kalibrr Pro

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱300,000.00 - ₱450,000.00 / month
    PHP
    300000
    450000
    300000
    MONTH
  • Full timeFULL_TIME

Expired 3 years ago

2021-02-14T16:00:00+00:00
Job closed.

Job Description

VoiceOps is a San Francisco based technology startup that uses AI to improve call center agent performance through its Coaching Enablement Platform. We have built an outsourcing platform called QA World that provides an outsourcing system for transcribing phone calls with specific quality assurance criteria. There are currently 300+ part-time contractors on the system today and the plan is to grow to 1,000 contractors in the next 12 to 24 months. There are two team leaders in the Philippines managing QA World today who will be direct reports to this position.

Data quality is extremely important. Contractors must be recruited and trained to enable pristine transcripts to be provided to VoiceOps customers. QA World is vital to the differentiated value proposition of VoiceOps.

The successful candidate must be able to contribute strategically to the growth of the company, while at the same time be a hands-on, data and analytics-driven executive who is proficient with complex analysis and reporting.

Minimum Qualifications

  • Strong analytical and planning skills
  • Good communication and presentation skills
  • Excellent problem-solving skills
  • Analysis and reporting skills
  • College graduate (United States degree preferred or United States working experience)
  • Minimum 10 years of operations experience with demonstrated success in scaling outsourcing operations in the Philippines
  • Prior experience reporting directly with founding team or C-level executives is highly desirable

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Stock OptionsStock Options
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Operations Management
  • Communication Skills
  • Data Analysis
  • Data Management

Jobs Summary

Job Level
Director / Executive
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Makati, Metro Manila, Philippines
Vacancy
1 opening

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About Kalibrr Pro

Kalibrr is the fastest growing, trusted job search platform in the South East Asia. It is uniquely positioned as a recruiting partner, leveraging its vast talent marketplace with nearly half a million active job seekers. Kalibrr also provides other services such as employer branding and headhunting called Kalibrr Talent Search (KTS). Kalibrr Talent Search is a recruiting partner of various clients in different industries focused on delivering high-quality​ pre-screened jobseekers.

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