Workforce Analyst
Kalibrr Talent Search
- Manila, PhilippinesLe Grand Ave, Manila, 1630 Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2018-12-18T08:48:07.938633+00:00Job closed.
Job Description
- Create standard reports that show performance of the Process/Center to be prepared on a regular basis (daily, weekly, monthly) collected from different sources (CMS, intranet, client’s data, etc.)
- Maintain a database in which the following information will be stored and readily available if needed
- Center/Process/Agent performance data
- Addition and attrition data
- Provide statistical information whenever needed
- Ensure that all process activities of operations adhere to COPC Norms
- Recommend solutions for process improvement and promote automation awareness by reducing (if not eliminating) manual tasks
- Liaise with other teams/departments to understand Processes/Business reporting needs
- Operations schedule
Minimum Qualifications
- At least a high school graduate
- At least 6 months’ worth of experience as a BPO Workforce Analyst is required
- Well-versed in creating and translating raw data into useful/informative reports
- With high level of expertise in using MS Office (especially MS Excel and PowerPoint)
- Required skill(s): data analysis, real time management, scheduling, system and network administration,
- Generating Data, MS Office.
- Applicants must be willing to work in McKinley Hill.
- Flexible and willing to work in shift schedules
- Can start ASAP
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Intelenet Tower Five West Campus, Le Grand Ave., McKinley West, Fort Bonifacio, Taguig City
- Vacancy
- 1 opening
- Website
- www.kalibrr.com
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About Kalibrr Talent Search
Kalibrr is the fastest growing, trusted job search platform in the South East Asia. It is uniquely positioned as a recruiting partner, leveraging its vast talent marketplace with nearly half a million active job seekers. Kalibrr also provides other services such as employer branding and headhunting called Kalibrr Talent Search.
Kalibrr Talent Search is a recruiting partner of various clients in different industries focused on delivering high-quality pre-screened jobseekers.