NAV Support
Kalibrr Talent Search
- Manila, Philippines81 United Nations Ave, Ermita, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Responsible for providing Tier 2 application support to super users, Data Stewards and end users of the ERP Application (currently Navision) and related applications/integrations. For Navision these are Global Automated Jobs (AOI, DMI, Batch jobs etc.), eCommerce/Sitecore, MS BI and other minor integrations.
- Provide quality resolution of support related queries, questions, problems and issues.
- Provide quality communication on ongoing tasks with involved customers and stakeholders.
- Clear setting of expectations with relations to open cases and change requests.
- Provide continuous and active suggestions in pursuit of changes that will improve business performance, IT infrastructure or application operations
- Be able to support and trouble shoot the major NAV modules used in EMPLOYER (Finance, Sales and Supply Chain, Production)
- Assist business in creating RFC, so these are described and made ready for developers.
- Capturing of business demands and feed these to management or to relevant development groups for development and implementation.
- Build positive working relations with key customers and stakeholders
- Able to run Major Incident investigation team
Minimum Qualifications
Personal Skills Requirements:
- Strong analytic and communication skills
- Strong business acumen and process understanding
- Strong interpersonal skills with high degree of positive attitude
- Patience and ability to explain in a clear and structured way
- Strong customer orientation and focus with a high degree of service commitment.
- Strong customer orientation and focus, ability to understand business objective and requirements
- Ability to handle multiple issues without jeopardizing the service level to the individual users
- Demonstrating initiative and a proactive approach
- Ability to work independently, take on responsibility
- Flexibility and a keen interest in having systems up and running
Technical Skills Requirements
- Strong general applications knowledge (Navision)
- Strong application (Navision) configuration and/or “light” development knowledge
- Strong written and spoken English
- Fair understanding of relational databases
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 17F Times Plaza Bldg., U N Avenue corner Taft Avenue, 1000 Ermita, Manila
- Vacancy
- 1 opening
- Website
- www.kalibrr.com
About Kalibrr Talent Search
Kalibrr is the fastest growing, trusted job search platform in the South East Asia. It is uniquely positioned as a recruiting partner, leveraging its vast talent marketplace with nearly half a million active job seekers. Kalibrr also provides other services such as employer branding and headhunting called Kalibrr Talent Search.
Kalibrr Talent Search is a recruiting partner of various clients in different industries focused on delivering high-quality pre-screened jobseekers.