Key Account Manager  

The Key Account Manager [Renewals] is the main contact of Kalibrr's enterprise-level customers. KAMs have overall visibility of the customer's experience and work collaboratively with internal teams to ensure that the highest quality services are provided. Main responsibilities include contract implementation, ensuring engagement and adoption, identifying upsell opportunities, client advocacy and quality control, and overall account growth.

Responsibilities:

Account Management

• Build and manage relationships with a portfolio of B2B clients
• Lead regular meetings among appropriate stakeholders to clearly communicate project /program status
• Anticipate and identify potential client issues. Develop and implement relevant contingency plans
• Identify growth and revenue opportunities throughout the client's contract period and beyond
• Develop, deliver and maintain comprehensive account management plans, monthly & quarterly business reviews, account summaries and other documentation to clients and internal teams
• Develop and recommend strategic solutions for clients to help meet their desired business outcomes
• Create and execute renewal strategies for each client

Project & Program Management

• Lead and manage key projects to ensure success for Kalibrr clients, e.g. comprehensive Renewals program to retain a high percentage of company clients and grow revenue through long-term contracts, upselling of services, and unparalleled service levels

Planning & Reporting

• Collaborate with senior management, product, sales, marketing teams and other stakeholders to define contract objectives, support scope, and deliverables that all support client and Kalibrr business goals

Professional Development

• Maintain a sincere commitment to lifelong learning and the professional development of self and other Kailbrr colleagues and teammates
• Other duties as requested and required by direct supervisor

• Has a Bachelor’s Degree

• Has least 1+ year experience handling a B2B portfolio as an Account Manager, Key Account Manager, Customer Success Manager, or other similar roles

• Has excellent written and verbal communication skills in English

• Has strong interpersonal and customer service skills - ability to confidently interface with C-level executives and clients

• Has strong project management, time management, and organization skills

• Has a steep learning curve and the ability to work independently and efficiently

• A problem-solver and is comfortable with analysis based on numbers and data

• Able to work collaboratively with internal and external teams from different departments and levels inside and outside the organization

• Flexible and adaptable to shifting needs, priorities, and timelines