Job Description
At Kalibrr, we consider our Customer Support Specialists as ambassadors of our brand. They go beyond solving technical concerns, responding to inquiries and fulfilling administrative requests. They interact with both jobseekers and recruiters every day to make sure they are having a great experience on Kalibrr.
What does a Customer Support Specialist do?
- Receive and resolve inquiries received through our support channels (chat, email & phone)
- Assist job seekers on using Kalibrr and in their job search
- Assist recruiters with their technical concerns, using Kalibrr and providing recruitment tips
- Reviewing jobs on Kalibrr for compliance with job posting guidelines
- Gathering and categorizing feedback from users
Are you the Customer Support Specialist we're looking for? Are you:
- passionate about customer satisfaction
- a fast learner
- a clear communicator
- a self-starter
- good at time management
- process-oriented
Join our team if you care about customer experiences and are passionate about helping others find the opportunities they deserve.
Minimum Qualifications
- Bachelor's Degree
- Customer service experience is a plus
- Communication skills
- Excellent writing skills in English & Filipino
- Good spoken English & Filipino
- Ability to listen and pay attention to detail
- Basic computer knowledge
- Problem solving and analysis
- Highly empathetic
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
Other
-
Get to work with an innovative team in one of the biggest startups in the Philippines today
-
Enjoy working in an environment that encourages you to constantly learn and make an impact
Required Skills
- Email Support
- Chat Support
- Customer Service
- Time Management
- Problem Solving
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- BCC House, P. Burgos St., Poblacion, Makati City, Makati, Metro Manila, Philippines