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Kalibrr

Sr. Client Success Associate  

Kalibrr

 
  • Makati, Philippines
    5th Floor, Rockwell Dr, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted 23 days ago and deadline of application is on 29 Aug

Recruiter was hiring 6 hours ago

2024-07-01T02:36:31.282590+00:002024-08-29T16:00:00+00:00

Job Description

As a Sr. Client Success Associate, you will deliver success and satisfaction to existing customers by serving as a partner and consultant. You should be smart, thoughtful, and deeply understand our product to lead customers to solutions that fit their needs. A successful Sr. Client Success Associate should champion customer advocacy, translating their feedback into actionable insights to inform product roadmaps while managing client relationships and expectations to set new heights in customer satisfaction.

Responsibilities:

Account Management

  • Build and maintain strong relationships with clients under your account portfolio, understanding their needs, and ensuring their satisfaction with Kalibrr’s products or services by conducting training and quarterly business reviews
  • Serve as the main point of contact for handled clients, addressing their inquiries, concerns, and requests in a timely and professional manner
  • Develop strategic account plans to achieve renewal targets and maximize revenue from existing clients by performing upsell and/or cross-sell to Kalibrr’s product & services
  • Provide consultancy and assistance for existing customers to optimize their hiring process & maximize their Kalibrr Subscription
  • Assisting in vendor registration, contract reviews, and other legal aspects of the platform
  • Collaborating with cross-divisional teams to support customer’s recruitment needs
  • Stay informed about industry trends, competitor activities, and market developments to identify opportunities and threats for the company.

Data Analytics

  • Create analysis of individual performance on a regular basis. Create visually compelling reports and dashboards to communicate insights effectively to internal stakeholders and clients. Present findings clearly and concisely, using charts, graphs, and other visualization techniques to highlight key trends and insights.
  • Client Request Data Pull/Analysis Completion following SLA from clients
  • Collaborate with other departments such as sales, marketing, customer support, and product development to ensure alignment and coordination across the organization.

Minimum Qualifications

  • At least 1 year of work experience
  • Experience in account management
  • Preferably a background in sales
  • Experience or interest in recruitment/HR is preferred but not required
  • Excellent communication and presentation skills
  • Strong training and facilitation skills
  • High customer empathy
  • Highly personable, analytical, and creative
  • Highly organized and has a keen eye for details
  • Can work under pressure and with minimal supervision
  • Fast learner and can quickly adapt to changes

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Rockwell Dr
Industry
Computer Software / Engineering
Vacancy
1 opening
Website
https://www.kalibrr.com

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About Kalibrr

Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience. Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals.
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