Client Success Senior Associate  


  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full timeFULL_TIME
Job closed.

Job Description

Kalibrr is a recruitment platform that helps more than 1,000 employers connect, engage, and hire over 6M white-collar professionals from our community. We've helped startups to Fortune 500 companies, such as Apple, Coca-Cola, Google, and Unilever, collectively hire 500,000+ talents in SE Asia - leveraging our AI recommendations, online assessments, and advanced recruiter tools to achieve recruitment success. We are on a mission to scale globally and work with the best caliber of people to make it happen.

Kalibrr is looking for a Client Success Senior Associate to help realize client’s audacious goal.

Kalibrr’s mission is to provide meaningful employment for anyone, anywhere, and you will be instrumental in helping to create a high performing organization and a great place to work to deliver on that mission.

As a Client Success, you will deliver success and satisfaction to existing customers by serving as a friend, partner and consultant. You should be smart and thoughtful who deeply understand our product to lead customers to solutions that fit their needs. You should love communicating with our customers on a day­to­day basis so that you can inform our product roadmap by advocating internally for customer feature requests, while managing expectations for future release. You must also set the bar for customer satisfaction because ­ we want our customers to love us.

Kalibrr is a consumer and enterprise SaaS business with freemium self-serve access to the product. For jobseekers, we’ve built a product that helps match them with job opportunities. For companies, we’ve built a platform that takes care of their recruiting from sourcing, assessment, and selection

This role will involve:

  • Conduct research on clients' recruitment and sourcing needs
  • Drive education, adoption, retention, growth, and renewals among our client base by understanding their business needs and helping them succeed
  • Understand client outcomes by communicating with clients, analyse client health metrics, run NPS and gather other feedback from clients.
  • Represent the voice of the client to provide input into every core product process
  • Collaborate with the product and development team to set up or configure our platform as per clients’ requirements and troubleshoot technical issues raised by clients
  • Collaborate closely with team members support renewals and expansion opportunities
  • Serve as the primary contact for the onboarding of new client and the training of the Kalibrr platform
  • Provide insights to clients to ensure that clients get the most out of the platform with the aim of helping grow our client base

Minimum Qualifications

  • Proven track record of working in a customer facing role. Preferably 1-2 years Customer Success or Account management experience in a SaaS or software company.
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Experience working with cross-functional teams to (e.g. Sales, Product, Marketing, Engineering) to drive the success of clients
  • Strong analytical skills, with the ability to translate data into insights. Extensive experience with Excel / Google Sheets is preferred
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Comfort in a startup environment, one who can move in a dynamic environment

Perks and Benefits

  • FlexitimeFlexitime
  • Work from HomeWork from Home

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
South Jakarta, DKI Jakarta, Indonesia
Computer Software / Engineering
1 opening

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About Kalibrr

Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience. Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals.

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