Kalibrr Talent Search
Kalibrr Talent Search

Workforce Management Lead  

Kalibrr Talent Search

 
  • Pasig, Philippines
    , Meralco Avenue, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • ₱50,000.00 - ₱70,000.00 / month
    PHP
    50000
    70000
    50000
    MONTH
  • Full timeFULL_TIME

Expired 6 years ago

2018-01-15T01:56:47.360000+00:00
Job closed.

Job Description

Manage, plan, optimize for the ongoing execution to ensure that company and client goals are met and Defined targets are achieved. Responsible for Scheduling for both inbound and outbound project, campaign creation and the batch allocation and the MIS pertains to the same. Responsible for overseeing a team of WFM consists of the scheduler, RTA, and the MIS ensure the delivery is not impacted, following the set of quality assurance processes which is maintained and the continual improvement process.

  • Managing the service level for multiple clients in both the location (CEBU & MANILA)
  • Capacity planning, scheduling, campaign creation and Real-Time Analysis
  • Seat management and batch allocation would be an added advantage
  • Should have handled a team of Capacity planners / Schedulers/RTA’s.
  • Effectively Communicate information and data to all interested parties across the business, being able to influence decision making based on solid data and analytics
  • Forecasting and Scheduling
  • To connect with the Operation on a regular frequency and review the capacity planning on their excess or deficit staffing by a process and to work on a mitigation plan if any major issues were foreseen.
  • Prepare Adhoc analysis & participate in projects as needed
  • Drive the highly motivated team of WFM members.
  • Responsible for the seating grouping to create seats for the new business
  • To provide a Cost-benefit analysis on regular frequencies to the operation on their areas of improvement.
  • To Front end, all WFM related quires in the respective location and track the same for its closure
  • To work closely with Operations, Finance & Talent acquisition and drive WFM strategy to optimize resource utilization.

Minimum Qualifications

  • Graduation is compulsory
  • Should have handled a team at least 6 months is mandate.
  • Minimum 3+ years of experience necessary on the WFM Skillset.
  • Healthcare experience may be an added advantage.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Meralco Avenue, Pasig, Metro Manila, Philippines
Vacancy
1 opening
Website
www.kalibrr.com

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About Kalibrr Talent Search

Kalibrr is the fastest growing, trusted job search platform in the South East Asia. It is uniquely positioned as a recruiting partner, leveraging its vast talent marketplace with nearly half a million active job seekers. Kalibrr also provides other services such as employer branding and headhunting called Kalibrr Talent Search. Kalibrr Talent Search is a recruiting partner of various clients in different industries focused on delivering high-quality​ pre-screened jobseekers.

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