JPMorgan Chase Bank N.A.
JPMorgan Chase Bank N.A.

Customer Service Specialist I Voice Account I Shifting schedule I Taguig  

JPMorgan Chase Bank N.A.

 
  • Taguig, Philippines
    Net Plaza, 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-30T16:00:00+00:00
Job closed.

Job Description

The main role of the Customer Service Specialist is to:

  • Efficiently provide outstanding customer experience and resolution through expert analysis and investigation of card member's account and/or concern.
  • Receive calls regarding card member charges, fees, interest rates, rewards, and other credit card concerns.
  • Be the bank's advocate.
    • Be a dynamic and clear communicator is required to strengthen confidence and relationship of card member with the bank.

Minimum Qualifications

  • Any of the following educational attainment:
    • Highschool graduates with at least 1 year of customer service experience.
    • College undergraduates with less than 4 semesters, but with at least 6 months of customer service experience.
    • College undergraduates with complete 4 semesters.
    • Fresh graduates are also encouraged to apply even without customer service experience.
  • Excellent English communication skills.
  • Detail oriented.
  • Strong ability to work in a fast-paced environment.
  • Willing to work:
    • Taguig City.
    • On shifting schedules and graveyard shifts.
  • Eligible to work in the Philippines.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Retirement Benefit PlansRetirement Benefit Plans
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Relocation AssistanceRelocation Assistance
  • Transportation AllowancesTransportation Allowances
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women

Required Skills

  • Business Correspondence
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Net Plaza, 31st Street, Taguig, Metro Manila, Philippines
Industry
Financial Services
Vacancy
2 openings
Website
https://www.jpmorganchase.com/

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About JPMorgan Chase Bank N.A.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. Learn more about our firm here: https://youtu.be/PwyQGfOJQz4

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