CIB - Transaction Processing Supervisor, USD Payments, Team Leader - Manila
JPMorgan Chase Bank N.A.
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Position Summary
The primary responsibility of this position is to manage the day to day Operations for the Payments Processing Function. The role would involve management of business deliverables and the team. The candidate will be reporting to an Associate of the GECO Payments Processing. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
Key responsibilities
- Provide overall supervision to the staff during his/ her shift operating window.
- Ensure that all work items are completed as per the agreed SLA.
- Monitor the exceptions and ensure that they are resolved in a timely manner.
- Identify opportunities for improving the efficiency of the process.
- Identify the training requirements of the team members and work with the PM on providing the required training's
- Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
- Prepare the weekly / monthly MIS reports
- Track the changes to the procedures and ensure that the team is fully aware of the changes
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Minimum Qualifications
- Graduate with Minimum 4 to 5 years – Financial Operations Processing experience, with a strong team management experience in similar environment.
- Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
- Working Knowledge of SWIFTS & international payment conventions & practices is a must.
- Good Interpersonal skills to be able to communicate internally & externally and at all levels.
- Excellent written & oral communication skills in English.
- Good people management skills.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Ability to use creative problem solving techniques to solve business issues.
- An acute client focus.
- Strong PC, project management, and analytical skills.
- Knowledge of MS Access, Excel, Power Point, and Word.
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
- To manage the day to day Operations for the Payments Processing Function. Reporting to the Process Manager and currently managing a team of six team members.
- The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
- Identify opportunities for improving the efficiency of the process.
- Identify the training requirements of the team members and work with the PM on providing the required trainings.
- Prepare the weekly / monthly MIS reports.
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Taguig, Metro Manila, Philippines