Consumer Banking Specialist - Taguig
JPMorgan Chase Bank N.A.
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Consumer Banking Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries. They will correspond with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
The Consumer Banking Specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship with the firm. The ability to interact in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran.
As part of the application process, you have an opportunity to introduce yourself to us through a video. This step will allow us to get to know you better and determine your eligibility for the position.
An email with the link to the video will be sent to you after you've completed your application.
Minimum Qualifications
- Strong analytical skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Must be willing to work in an environment that requires 100% phone-based customer interaction.
- Proficiency with basic computer functions, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
- Completed at least 2 years in college or 2-year vocational/certificate course does not require customer service experience
- High school graduates or less than 2 years of college must have at least 1 year customer service experience
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Free Lunch or Snacks
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
Required Skills
- Persuasion and Negotiation
- Problem Sensitivity
- Customer Service
- Critical Thinking
- Communication Skills
- Deductive Reasoning
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- Taguig, Metro Manila, Philippines