R2P Associate (Talent Pooling)  

The R2P Associate will be responsible for the being the “single point of contact” (SPOC) for interactions between the requesters and business partners and the sourcing specialists, contract champions and accounts payable specialists ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance with no touch transactions – i.e. Basic navigation guidance/help and more detailed assistance for low and high touch transactions - i.e. requisition creation, PO creation, receiving, invoice block resolution, PO closer and status updates.

The R2P Associate would also be responsible for insuring a seamless experience for the requestor/business partner when using the sourcing and contracting services by coordinating the process/interactions with the associates in sourcing and contracting.

The R2P associate will address supplier related inquires related to the transacting of POs, physical processing of invoices, wire transfer requests, and/or supplier master data.

The R2P associate is also responsible for insuring compliance to the defined processes when engaging with the various end users (requestor, business partner, suppliers, fellow associates).

Lastly, the R2P associate will have the primary responsibility for creating and maintaining supplier data in concert with its use within the source-to-settle process.

Major Duties & Responsibilities

Triaging / Concierge Services

• Receive, analyze, and direct purchase request to the proper buying channel, influencing and guiding use of preferred suppliers as befitting the business need
• Complete the purchase execution, facilitating applicable contract development, directing requirements for sourcing event, and exception purchase needs based on nature of the request that comes in to the emarketplace
• Track, monitor and expedite as needed, the delivery / fulfillment of goods and services
• Communicate compliance requirements, stakeholder management, and change management integration activities

Spot BuyDesk Services (for low value tail-spend)

• Perform supplier negotiations and process payment requests
• Execute sourcing events, evaluate results, communicate with suppliers on quotes, interface with contracting, and enable updates in ERP systems
• Manage the purchase order process, including completion of purchase requisition on-behalf of business end-users, selecting suppliers, verifying budget alignment, and confirming delivery of orders
• Ensure that service delivery is compliant to policies while at the same time meeting the business requirements

PO Life Cycle Management

• Receive, analyze, and resolve supplier inquiries, disputes, and payment discrepancies
• Monitoring missing goods receipts, aging items (invoice approval, Goods Receipt, mismatches, RFIs, approvals …)
• Issue resolution including PO Change/Cancel, PO Close, resolving price mismatches, RFIs.

Administer Supplier Data

• Define data collection approach, collect and review data, evaluate progress against targets, and update ongoing performance metrics reporting
• Implement framework to identify and target supplier improvement opportunities
• Enable contracts and supplier management in ERP systems, analyze supplier data, run supplier segmentation tools, and perform Supplier Master Data Maintenance
• Manage supplier issue resolution/escalation and implement risk mitigation plans
• Monitor compliance, conduct business review meetings, and perform transition activities

Operate Help Desk

• Receive, analyze, and resolve procurement process inquiries and disputes
• Implement communication plans, change management frameworks, and support change management integration activities

R2P Customer-Supplier Management

• Complete Approve purchase orders / requests for payments and manage the corporate P-card program
• Perform root cause analysis for purchase order discrepancies, inquiries, disputes, and blocked/unblocked invoices
• Perform supplier enablement
• Support & execute compliance relating to data standards, policies, and procedures

Invoice, Manual Wire Payment, & Attachment Check Processing

• Manually review, process & post invoices (physically received, and/or invoices that fail SAP autoposting) to the AP sub ledger against the corresponding Purchase Order.
• Research & match unapplied credit invoice postings with corresponding debit postings to ensure proper invoice & payment clearing within SAP Accounts Payable.
• Initiate and manually process domestic same day wire transfers in bank wire portal application. Provide necessary documentation to post wire transfer debits & credits into AP system.
• Coordinate Stop payment requests, Voids, etc. in the SAP Accounts Payable system and/or bank portal applications.
• Receive, Log, and Process any return checks (attachment checks) to affiliate customer contacts.
• Prepare and initiate domestic and cross border payment runs per the standard schedule.

Shopping Cart Validation

• Process and complete purchase requisitions

Other Duties & Responsibilities

• Provide support/feedback to supplier management efforts as lead by the category teams
• Participate in customer service efforts within the Enterprise Business Services (EBS) Organization
• Compliance with all required training
• Work closely with the S2S Global Leadership to align on standard process, technology and org design (including continuous improvement and compliance)

Required Qualifications

Required Minimum Education: Bachelor's Degree in Business, Finance, Accounting, Logistics, Engineering or related field is required

Required Years of Related Experience: 3-5 Years

Other: C.P.M./CPSM desired

Required Knowledge, Skills and Abilities (Uncompromised requirements for the role):

Key skills include:

• Knowledge of Procurement processes (Requisitioning, PO, Invoicing)
• Experience interacting with customer (customer service experience)
• Languages (TBD based on location of job in EBS service center)

Preferred Qualifications

• Demonstrated effectively working remotely with business partners
• Excellent interpersonal and negotiating skills are preferred
• Six Sigma Black and/or Green Belt is preferred

Candidates are encouraged to apply via Careers Website (http://www.careers.jnj.com/home) and look for Requisition No. 000017RG

Interview and Selection process will start on 5-Decemeber-2016