Training and Quality Assurance Specialist
John Clements Consultants Inc. (Professional Staffers Division)
- Makati, Philippines2/F RCI Building 105 Rada St. Legaspi Village, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 7 years ago
2016-12-29T16:00:00+00:00Job closed.
Job Description
- Assist the Operations in identifying training needs.
- Planning, development, and delivery of training courses.
- Prepare progress reports in training and quality
- Assist in the development of the Quality Assurance program
- Provide coaching to agents on regular intervals
- Develop action plans to ensure all agents’ knowledge and performance are consistently within standards
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Open for any other four-year course too.
- Must have at least 1 year of working experience in Quality Control/Assurance.
- Experience in a BPO company as Training Specialist / Quality Assurance is preferred.
- Experience in Chat accounts is an advantage.
- Must be willing to work in a BPO company handling NON-VOICE ACCOUNTS in Rockwell Center, Ortigas.
- Good organizational skills, excellent communication skills, good interpersonal skills, good people management skills and strong background in customer service.
- Highly skilled in delivering soft skill training
- Applicants must be willing to start ASAP.
Required Skills
- Learning Strategies
- Organizing and Planning
- Performance Management and Coaching
- Training Facilitation
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 2/F RCI Building 105 Rada St. Legaspi Village, Makati City, Makati, Metro Manila, Philippines
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About John Clements Consultants Inc. (Professional Staffers Division)
Professional Staffers has a wide range of solutions for clients and candidates. We take pride in providing unrivaled services to various multinational and respected client companies, whom we have served for over 40 years.
Being a client of John Clements’ Professional Staffers Division entails so much more than availing of a recruitment service. We prioritize finding the most suitable individuals and teams for your company, evaluating the strengths and capacity of each potential candidate, and molding professionals to become competent and prepared to meet the highest corporate standards. With our background and expertise at large-scale staffing, we guarantee that every candidate is screened and assessed to fit your company perfectly. You’ll also be part of a big community of clients, get an inside look at current and foreseeable job trends, and enjoy a lasting partnership with our team of talent acquisition champions.
As a candidate under Professional Staffers, you are connected to a world of employment opportunities in a wide range of industries, both within the country and overseas. You will be supported by a pioneer in the industry, and expertly guided through the entire recruitment process. Allow us to be your guide along this epic and memorable journey, and rest assured your career is in very good hands.