Joe Riley & Associates Inc.
Joe Riley & Associates Inc.

End User Computing Engineer | Iloilo  

Joe Riley & Associates Inc.

 
  • Iloilo City, Philippines
    Iloilo City, Iloilo, Philippines
    Iloilo City
    Western Visayas
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 years ago

2018-01-04T16:00:00+00:00
Job closed.

Job Description

  • Monitor a wide variety of our core End User Computing platforms that include, but not limited to Active Directory, File & Print, SCCM, McAfee ePO, MBAM, Desktop-as-a-Service (AWS WorkSpaces), Mobile Device Management (Intune)
  • Troubleshoot issues efficiently while effectively communicating escalations and outcomes
  • Provide timely response to all incidents, outages and performance alerts
  • Categorise issues for escalation to appropriate teams
  • Resolving any single user issues (Account lock outs, permissions, connection issues, etc)
  • Service Request and provisioning activities (AD Group creation, file restores, WorkSpaces creation, etc)
  • Facilitate and execute regular planned maintenance and document all actions taken in accordance with company policies and procedures
  • Notify internal customers and third-party service providers of issues, outages and remediation status
  • Work with Enterprise & Desktop Engineering teams, as well as vendors, to provide problem analysis, identification, and resolution of complex issues
  • Create documentation as it relates to service configuration, dependency mapping, processes and/or service records
  • Develop and maintain production server capacity plan so that capacity can be forecasted and equipment changes planned with minimal impact to users
  • Ensuring all changes are documented through Change Management Process
  • Contributing to the improvement of processes and approaches within the department
  • Adept and creative skills for solving complex enterprise and security challenges across multiple functions

Minimum Qualifications

  • Bachelor’s degree in Computer Science or related field
  • Significant experience in a technical support role supporting a large-scale multisite enterprise environment
  • Strong analytical skills and able to collate and interpret data from various sources
  • Good communicator with a natural aptitude for dealing with people
  • Good diagnostic skills across a Microsoft-based Enterprise stack with the ability to assess and priorities faults and respond or escalate accordingly
  • In-depth understanding of Windows network protocols including DNS, DHCP, WINS, LDAP and Kerberos
  • Good knowledge of Mobile Device Management tools and troubleshooting issues
  • Practical Experience with Windows Server 2012 R2/2016
  • Basic Sys Admin skills and PowerShell scripting
  • Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies

Technical Skills Knowledge/Skills/Experience

Essential

  • Working knowledge of deploying and supporting Windows Servers within a large-scale enterprise environment
  • Experience with Disaster Recovery techniques including backup and restoration technologies, replication strategies, fail-over and recovery
  • Knowledge of tracking assets and deploying software/updates using System Center Configuration Manager (SCCM)
  • Knowledge of monitoring tools such as System Center Operations Manager (SCOM)
  • Knowledge of VDI platforms and supporting remote desktop users

Desirable

  • Experience with virtualisation, Hyper-V/VMWare
  • Knowledge of Clustering technologies
  • Good knowledge of Amazon Web Services (AWS) core services and connectivity options
  • Knowledge of supporting Office 365
  • Experience using Intune to manage mobile devices and applications

Success in the role requires the following personal qualities:

  • Good interpersonal and communication skills, able to deal effectively with people at all levels (verbally and written)
  • Able to work effectively and deliver a high standard of work in a busy and growing environment
  • Phone & video conference etiquette
  • Organizational skills
  • Problem solving
  • Dependable especially with commitments
  • Is organized with excellent time management and prioritization skills
  • Team player and ownership of everything you do
  • Able to multi-task without affecting quality

*Relocation Package will be offered for this position.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
0
Office Address
Iloilo City, Iloilo, Philippines
Industry
Staffing / Recruiting
Vacancy
2 openings
Website
http://www.joeriley.ph

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About Joe Riley & Associates Inc.

Formed in 1989 in Australia and brought to the Philippines in 1990 to address the need for expert skills in deployment, management and use of business consulting and recruitment services in the Asian market. In today’s global and increasingly volatile economy, successful businesses have to find ways to thrive in a dynamic marketplace. To meet this challenge, has established a global footprint in the recruitment industry which includes partnering with major businesses to take full advantage of the myriad opportunities wherever and whenever they present themselves, offering its clients a reassuring peace of mind. is a multinational recruiting and consultancy company. We pride ourselves on providing the right people with the right skills at the right time. We specialize in providing the hardest to find people both locally and internationally. We maintain the highest quality of customer service, providing our clients with candidates that are often in the top 10% of their industry. With a team of over 15 professionals from various backgrounds, nationalities and industry expertise,is well positioned to draw from a global pool of human resources recruitment opportunities encompassing a vast range of industries. only selects candidates who have stable previous work histories and qualifications that match the client’s requirements. We always seek candidates with good communication skills and the ability to assimilate rapidly into our clients working environment and culture.

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